Sr Specialist Target.com Guest Svcs (11:30-8pm)

Employer
Location
Brooklyn Park, Minnesota, United States
Posted
Jul 23, 2017
Closes
Aug 26, 2017
Employment Status
Full Time
Provide a Target branded experience with every interaction related to complaints, inquiries, and overall comments about their Target.com experience.  Efficiently and effectively handle incoming calls, letters and e-mails with high quality and professionalism, while achieving performance and service goals. Work toward continuous improvement in level of service and work processes. Interact with key business partners and vendors to effectively handle and resolve guest issues in a timely manner. Appropriately establish relationships with guests by making strong connections and adding unexpected value to each guest experience. Enhance and deepen guest relationships while driving guest loyalty and sales. Provide support for internal team members regarding policy/procedures and system functionality.Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. 
  • Provide a Target branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty
  • Demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately. Facilitate dialog to understand the guest's concerns and present appropriate solutions to retain the relationship
  • Provide creative resolutions for handling escalated guest issues related to merchandise orders (order status, shipping, payment and billing, cancellations, damage and defective)
  • Display positive attitude in interactions within their team by contributing to group problem solving and morale. However, is able to work and make decisions independently when required
  • Exercise a strong knowledge of on-line resources including but not limited to: Target.com, GuestConnect, QuickSource, Sterling COM, and IBM Sales Center to assist and resolve guest inquires and issues
Requirements
  • High school Diploma or GED
  • 2 years call center experience
  • Strong passion for delivering a great guest experience with every interaction
  • Ability to interact with guests, team members and internal business partners with the appropriate branded, friendly, empathetic, and professional style
  • Proven, excellent communication, negotiation and decision making skills
  • Must be flexible to work evenings and weekends when necessary
Similar Industry Titles and Key Words: Customer Service, Service, On-line

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