Regulatory Materials Specialist

Minneapolis, Minnesota
Jul 26, 2017
Sep 30, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.



At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to write and provide coordination and consultation on regulated enrollee materials to ensure compliance with CMS and/or DHS regulatory requirements and guidelines. Primary emphasis is on the creation and review of enrollee materials owned by Government Relations Regulatory Materials team. This position involves coordination of a high volume production process against regulatory timelines, and editing/performing quality assurance for regulated materials. In addition, this position involves technical writing and updating of benefit changes that appear on Customer Services' SharePoint site.

·Write and edit/perform quality assurance for non-commercial enrollee materials owned by the Government Relations Regulatory Materials team.

·Coordinate with organization-wide subject matter experts and other content contributors on all review of content, and completion of materials owned by Government Relations Regulatory Materials, to ensure all regulatory and operational timelines are met.

·Understand the regulatory requirements of each UCare product for Medicare Advantage and State Public Programs, for development of regulated enrollee materials. Apply clear understanding of regulatory requirements and solid editing skills to ensure all materials are accurate and compliant.

·Understand the development of Medicare Advantage Plan Benefit Packages, including ongoing benefit or materials modification, to ensure Medicare materials' accuracy against plan benefits.

·Serve as editorial resource and consultant to departments on enrollee materials projects, and work collaboratively across departments on any material-related projects.

·Collaborate with UCare representatives on external member materials workgroups, including the Minnesota MSHO Materials Workgroup, the Integrated SNBC Materials Workgroup, and the Managed Care (State Public Programs) Materials Workgroup, coordinating all needed involvement of other UCare staff to create and review Workgroup enrollee materials.

·Collaborate with Customer Services' (CS) Knowledge Specialist in updating benefit pages in alignment with company priorities, product and benefit changes.  Under tight timelines, coordinate, write and deliver updates for product benefit pages on the site to ensure readiness for open enrollment and new benefit years across product lines.

·Support the development, implementation, and maintenance of CS' knowledge assets related to product benefit sets and regulatory compliance.

·Member of internal member materials subgroups.

·Other projects and duties as assigned.


Bachelor's degree preferred; demonstrated experience in health care industry may be considered in lieu of degree.

Required Experience

Health care or managed care experience.  At least one year of experience with creation or review of regulated enrollee materials for a managed care organization or health insurance company (e.g., Evidence of Coverage (EOC), Annual Notice of Change (ANOC), Summary of Benefits (SB)).  Working knowledge of HTML coding and formatting within Microsoft Office Products (or comparable).  Demonstrated experience with knowledge management, managing and updating online knowledge bases, or training documentation.

Preferred Experience

At least three years of experience with creation of regulated enrollee materials for a managed care organization or health insurance company (e.g., EOCs, ANOCs, SBs).


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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