University of St. Thomas

Associate Director of Network & Telecommunications

St. Paul
Sep 05, 2017
Sep 06, 2017
Job Type
Employment Status
Full Time

The University of St. Thomas invites qualified candidates to apply for an Associate Director of Network & Telecommunications position within the Information Technology Services Department.

University of St. Thomas seeks an experienced, innovative, and collaborative leader to oversee its network and telecommunications services to support its digital transformation and building an agile and resilient network and telecommunications infrastructure. This position is an excellent opportunity to experience broad and diverse technologies, participate in the development of strategic directions, manage key vendor relationships, research emerging technologies, and be a leader in the on-going transformation of core infrastructure technologies.

Under general supervision of the AVP for Applications and Infrastructure the Associate Director of Network leads a team of 3 staff and a team of students within ITS Applications and Infrastructure team and is an integral part of the IT leadership team and a key participant in all aspects of planning and management of infrastructure strategies; assists the AVP in all aspects of planning and executing initiatives to continually improve foundational technology infrastructure.

Essential Functions:

Network and Telecommunications Management

  • Plans and manages the campus wired and wireless network
  • Plan and manage improvements to the Voice over IP and analog phone solution including ownership of the unified communication plan.
  • Provides leadership to renew the networking infrastructure and readies them in support of the University’s mission and digital transformation strategy;
  • Works across the institution on strategic initiatives to improve security, expand adoption of platform and infrastructure as a service solutions and make continued improvements to disaster recovery capabilities;
  • Manages the planning, design, operation, and day-to-day support of the enterprise network, campus data centers, and telecommunication infrastructure;
  • Develops standards and procedures regarding Network and Telecommunications services in collaboration with ITS teams and users.
  • Participates in change management review process and decision making.

Team Leadership & Management

  • Coach, mentor, and guideteam members, both staff and non-staff. Provide the technical oversight and leadership necessary to accomplish work 
  • Effectively communicate inside and out the team to ensure effective coordination of projects and operations.
  • Facilitate effective sharing of information inside and outside the team, using work management tools, meetings, and other appropriate means.
  • Maintain positive working relationships within and outside ITS.
  • Establish or update processes and standards incorporating best practices andstandards to ensure effective and efficient delivery of  
  • Work to build a team that provides adequate capacity to support new and emerging technology needs.
  • Monitor workloads, help set priorities, and provide mentoring for staff members. 
  • Ensure quality of work through training, coaching and deliverable walk-throughs.
  • Assist staff in career development planning and identifying learning opportunities.
  • Hire staff and provide formal performance review on a regular basis.
  • Ensure effective and timely resolution to incidents and requests by team.


  • Participates in the overall IT strategic planning, development of relevant processes, procedures, and documents;
  • Represents IT at campus-level meetings pertinent to Network & Telecommunications Services;
  • Develops, proposes, and manages the annual operating budget; assists in the continued development and implementation of the team's goals and objectives;
  • Develops strategic plans for the enhancement and upgrade of Network & Telecommunication services to support the campus' overall technology posture;
  • Consults with campus community representatives, and others as appropriate, to determine the IT requirements of users as related to Network & Telecommunication services, and advise community representatives on the direction and emphasis of these services. Provides consultation, interpretation, and diagnostic analysis to campus users; coordinate emergency response for various network incidents and lead the development of problem resolutions for the various incidents;
  • Serves as ITS Applications and Infrastructure’s primary liaison with Physical Plant Management, Facilities Planning, and the Department of Public Safety in matters of network, voice, and cellular services.
  • Participates in the preparation, maintenance, and periodic testing of the campus Business Continuity and Disaster Recovery Plan, to ensure the continuity of computing and communication services in the case of an event that renders IT services inoperative;
  • Provides leadership in the preparation for a potential disaster and during the recovery process in the event of such a disaster;
  • Prepares appropriate training plans and budgets to ensure that all subordinate staff members have the skills needed to perform their jobs successfully; prepares regular reports to senior IT Leadership on the status of all projects under the roles purview.

Other Duties as Assigned

This is a full-time, benefits eligible position. The University of St. Thomas offers a competitive and comprehensive benefits program, which includes medical, dental, vision, life, long-term care, legal, and disability insurance coverages. Offerings also include retirement plans, flexible spending accounts, a health savings account, and an employee assistance program. The University provides tuition remission to its employees, spouses, and dependents. In addition, the University values a healthy work/life balance and has generous provisions for paid time off.



Minimum qualifications: Bachelor’s degree in computer science or a relevant field and five years of progressively increasing responsibility for overseeing one or more aspects of technology infrastructure services; with three of the six years in a managerial role.

Preferred qualifications: Higher education work experience strongly preferred. Experience to include managing and architecting multi-campus networks.


Knowledge of:  Knowledge of: related voice, data, and video networking software; current techniques and hardware capabilities.  Principles and practices of developing teams, motivating employees and managing in a matrix environment. Concepts, tools and best practices for process definition and documentation. Project management principles and practices; management of interactive projects to include writing project plans, statement of works and task lists, working to maintain project scope; issue tracking and resolution; experience with project tracking tools.

Skill in: Strong working knowledge network architecture, management and monitoring and telecommunication services. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. Strong project management skills with the ability to ensure completion of department initiatives and recommendations. Strong written and oral communication skills; analytical skills and attention to detail.

Abilities: Ability to understand and clearly relate to other members of the organization, technical manuals, software specifications and general methods of network operations and security; apply effective leadership skills to direct multi-department technical staff; facilitate productive meetings and work successfully in a team-oriented environment; define problems, collect data, establish facts, and draw valid conclusions with problem root cause analysis. Ability to deal effectively with a wide range of vendors & service providers; effectively present technical information, infrastructure budget projections, and respond to questions from peers on the IT Leadership team, end users and non-technical personnel.


Ability to work in and move about an office setting; ability to use a computer and other office equipment; ability to commute to offsite locations to attend meetings; ability to read printed materials and a computer screen; ability to communicate in person and over the telephone.  The University provides reasonable accommodations to qualified individuals with disabilities who require and request accommodations in order to perform the essential functions of their jobs.

Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  The successful candidate will possess a commitment to the ideals of this mission statement.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires successful completion of a background screening.

The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website. If you are viewing this posting from a site other than “Jobs at St. Thomas”, the University assumes no responsibility for the accuracy of information.

The University of St. Thomas is an Equal Opportunity Employer

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