The Right Staff

Customer Service Coach

Location
Saint Paul
Posted
Jul 27, 2017
Closes
Aug 26, 2017
Ref
00005LSP
Contact
The Right Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Are you looking for a supervisory or lead position in a customer service environment? Seeking professional Customer Service Coach Candidates for a fast growing Educational Services client in Brooklyn Park. Showcase your leadership and technical skills working for a great company in a long term opportunity.

Job Duties for Customer Service Coaches:
• First point of contact for escalated issues, with resolution responsibilities by utilizing appropriate resources
• Plan, communicate and delegate work assignments
• Model positive behavior, attendance and change acceptance
• Receive, respond to and resolve inbound Client contacts on products as needed in an overflow capacity
• Write, edit and proof project documentation and correspondence
• Knowledgeable with training about assigned Client, service offerings, policies and processes
• Performs to and maintains acceptable performance levels as measured against agent metrics
• Provide and recommend additional training for new staff
• Required to achieve several certifications throughout training and contract duration

Required Skills for Customer Service Coach:
High school diploma/GED equivalent: Associates degree preferred
Strong problem solving and analytical skills
Strong time management skills
1-3 years of previous coaching, lead or supervisory experience and 1-3 years working in a Call Center environment

Hours and Benefits for Customer Service Coach:
Monday through Friday 6am to 8pm. You would be required to work an 8 hour shift during these hours
Long term contract position
$20 per hour





THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find YOUR RIGHT job RIGHT NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

THE RIGHT STAFF is an Equal Employment Opportunity employer.

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