Mystic Lake Casino Hotel

Club Representative/Guest Service PT On Call

Prior Lake
Jul 28, 2017
Aug 20, 2017
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Shift - Hours: Second
Days: TBD - based on business needs
Hiring rate or hiring range: $12.33 - $15.05 / hr based on qualifications
Job Description:

Job Summary:

Serves as a point of contact and as a knowledgeable representative of the Enterprise. Enrolls casino guests into Club Mystic, issues complimentaries, promotes the player club, surveys guests to solicit opinions. Assists with all Marketing promotions and events by providing the necessary and required duties as assigned. Initiates and practices exceptional guest service in all situations to ensure that the highest level of guest service is provided and that new and returning guests are provided a winning experience.

Job Duties:

  1. Assists in non-carded player recognition, promoting and describing the benefits of a Club Mystic membership to new and non-carded guests and increasing Club membership. Enters new club members into the player database. Determines eligibility of members for complimentaries.
  2. Assists with all Marketing promotions and events by providing the necessary and required duties, as assigned.
  3. Is thoroughly knowledgeable of all current and upcoming events, promotions, concerts and all current machines and games on the floor.

  1. Must be 18 years of age or older.
  2. High School graduate or GED.
  3. One year guest service experience.
  4. Ability to type 25 WPM.
  5. Ability to communicate with a diverse population.
  6. Ability to read, write, and speak English clearly.
  7. On feet or standing 95% of time.
  8. Must be able to lift 40 lbs.
  9. Heavy keyboarding/data entry - 75% of time.
This will be at least 20hrs per week, plus weekends. You will have a schedule two weeks in advance.

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