CUSTOMER SERVICE REP

Employer
Location
Faribault
Posted
Jul 29, 2017
Closes
Aug 28, 2017
Ref
294261
Contact
Pro Staff
Job Type
Employee
Employment Status
Full Time

Do you have customer service experience and strong communication skills? If so, Pro Staff has the opportunity for you! We are currently seeking call center representatives for a large company in Faribault, Minnesota which acts as a third party administrator for class action lawsuits.
Key responsibilities include: 
-Must follow and meet Key Performance Expectations (KPEs) for this role. 
-Manage customer calls by delivering exemplary customer service.
-No cold calling or sales! Inbound calls from individuals involved in various legal settlements.
-Answering caller questions by following script and documenting call information into database.
-General database updates.
-Write appropriate call logs for company/counsel
-Transcribe IVR calls as required.
-Take on roles and responsibilities as assigned by manager in a positive and effective manner.

Qualifications:
-25 wpm minimum typing requirement.
-Comfortable working on computer.
-Minimum 6 months customer service experience.
-Strong communication and organizational skills.
-High school diploma or G.E.D. required.
-Background check administered.
-Professional attitude and appearance.
-Ability to read, write and speak English
-Strong work ethic (attendance is critical)
-Ability to work in fast paced environment
-Bilinguals needed! 
Compensation:
-$11.50per hour. Benefits package including medical insurance, dental, life & vision. Access to 401(k). 
-Spanish/English bilinguals earn $1.00 pay differential.
-Referral/Service bonuses, holiday pay & more!
-Comprehensive training, Enhance your customer service skills!

Paid training is provided.  Positions in the call center are short-term projects and typically last 6-8 weeks. Enjoy a casual work environment, wear jeans to work! 
Please forward your resume to faribault.jobs@prostaff.com or visit www.prostaff.com for more information about opportunities available with Pro Staff. 
Pro Staff, an Atterro Human Capital Group company, offers short-term to long-term projects, temporary to contract-to-hire, or direct placements. With proven expertise in Administrative, Clerical, Light Industrial and Manufacturing backgrounds, Pro Staff matches the right people with the right career opportunities.

About Atterro

EQUAL OPPORTUNITY EMPLOYER

Atterro supports affirmative action and equal employment opportunity. Atterro will provide equal employment in employment practices to all associates and applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, Atterro is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. Atterro complies with all applicable federal, state and local non-discrimination laws and regulations. Atterro will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

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