Doherty Staffing Solutions

Customer Service Representatives

7 days left

Location
Brooklyn Park, Minnesota
Salary
Depending on Qualifications
Posted
Dec 13, 2017
Closes
Dec 22, 2017
Ref
146102
Job Type
Employee
Employment Status
Full Time

Customer Service Representative

Doherty Top Talent is partnering with a leader in the education servicing industry for a client in Brooklyn Park, MN. We are seeking Customer Service Representatives to work this full-time, contract position until June 2018. It offers hours Monday-Friday between 6:00am-8:00pm. Compensation is $16 per hour.

Customer Service Representative Responsibilities:

  • Act as first point of contact for escalated issue with resolution responsibilities by utilizing the appropriate resources
  • Works with leadership to improve and manage performance goals and objectives
  • Provides timely feedback, coaching and encouragement to staff
  • Plan, communicate and delegate work assignments/specialist projects
  • Model positive behavior, attendance and change acceptance
  • Receive, respond to and resolve inbound Client contacts on the company's products
  • Document and communicate to appropriate resources any recurring/critical client issue received
  • Write, edit and proof project documentation and correspondence, including contributions to the knowledge base
  • Knowledgeable (with training) about assigned Client, service offerings, policies/standards, and processes
  • Performs to and maintains acceptable performance levels as measured against agent metrics of hold time, call length, call volumes, call quality and customer satisfactions, including specific metrics related to the coaching role.
  • Provide and recommend additional training for new staff
  • Required to achieve several certifications throughout training and contract durations

Customer Service Representative Requirements:

  • 1-2 years of previous call center experience preferred
  • 1-2 years of previous customer service experience required
  • Demonstrated problem solving and interpersonal communication skills
  • Must be able to maintain proper phone etiquette and demonstrate patience
  • Intermediate to advanced computer skills required
  • Must be able to work in a team environment
  • Ability to multitask

Contact

Please apply online by clicking the Apply Now button. You can also contact your nearest Doherty recruiter for more information at the following numbers:

  • Brooklyn Park: 952-715-5200
  • Edina: 952-832-8363
  • Minneapolis: 612-208-1611
  • Roseville: 651-489-5000

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