Doherty Staffing Solutions

Customer Service Representative

Location
Brainerd, Minnesota
Salary
Depending on Qualifications
Posted
Jul 21, 2017
Closes
Aug 22, 2017
Ref
146116
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

CUSTOMER SERVICE REPRESENTATIVE
Doherty Staffing Solutions is seeking a customer service representative to work at our client company located in Brainerd, MN. The hours are Tuesday-Friday 9:30am-6pm and rotating between 7am-3:30pm and 8am-4:30pm on Saturday. The pay range is $12-$14 per hour depending on skills and experience.

This is a Trial for Hire opportunity. Successfully complete your evaluation period and be hired by our client.

JOB SUMMARY
The customer service representative will interact with customers to provide information and responses to inquiries about products and/or services, receive and process sales orders and handle and resolve complaints in a professional manner.

CUSTOMER SERVICE RESPONSIBILITIES:
• Answer incoming phone calls from customers regarding general information, price and product availability, billing inquiries, order processing and shipping costs
• Respond to customer comments and questions on Facebook according to company guidelines
• Manage large amounts of incoming customer calls while providing the highest quality customer service
• Resolve service or billing complaints through exchange of merchandise, refunds or adjusting bills
• Use appropriate scripting and call center interaction guidelines to provide consistent outstanding customer service
• Identify, research and resolve customer issues in a timely manner

CUSTOMER SERVICE REQUIREMENTS:
• Excellent communication skills
• Friendly phone voice
• Customer service oriented
• Calm and patient under pressure

CONTACT
To apply for the Customer Service position, please click Apply Now and complete our online application. For questions or further information about this position, please call our Brainerd office at 218-454-4473 or email dss_brainerd@doherty.jobs.

Download our mobile app for iOS and Android I www.doherty.jobs/app

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