Customer Service Representative
Doherty Top Talent is partnering with a real estate brokerage firm in Tucson, AZ in search of an experienced Licensed Property and Casualty Insurance Customer Service Representative. This position offers the opportunity to learn and grow within a budding independent insurance organization. You will be working alongside some of the industry's best talent. This position is responsible for providing excellent customer service to new and existing clients. Candidate must have a sense of urgency, be highly responsive, and possess the ability to assess the needs of clients.
Customer Service Responsibilities: · Research and answer clients' and underwriters' calls
· Advise clients regarding insurance coverage and risk management issues· Process policy changes, renewals, and cancellations · Handle claims and billing inquiries · Work with existing clients to round accounts by identifying additional needs · Providing quotes and selling needed coverage · Foster and maintain good working relationships with insurance company underwriters · Provide administrative support, reporting, and sales program communication Customer Service Requirements: · Must have a AZ personal lines insurance agent/broker license · Minimum of two years of successful servicing experience with an independent agency (or equivalent) · Working knowledge of insurance agency operations, claims handling, coverages, rates, markets and applicable insurance laws/codes, and a thorough knowledge of all personal lines of insurance products · Excellent analytical, problem solving, decision making, and communication skills · Proven automation, time management, and organization skills · Familiarity with risk assessment and risk management techniques · Familiarity with transactional (t-filing) and electronic (e-filing) environments preferred Contact
To apply for the Customer Service Representative position, please click Apply Now and complete our online application. For questions or further information about the CSR position, please call Doherty Top Talent at 612-208-1611 or email email@example.com
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