Doherty Staffing Solutions

Customer Support Specialist

Anoka, Minnesota
Depending on Qualifications
Aug 22, 2017
Sep 22, 2017
Customer Service
Job Type
Employment Status
Full Time

Customer Support Specialist

Doherty Staffing Solutions is currently partnering with a leading manufacturing company located in Anoka, MN. We are seeking a Customer Support Specialist during normal business hours for this great employment opportunity! Compensation ranges between at $17.00 and $18.00 per hour.

Contract to Hire with a higher rate once hired on.

This position will interface with customers, outside sales and production on all escalated technical inquires from Customer Service Reps for assigned functional areas/brands. Responsibilities will also include issuing quotes for customers. Role will include extensive external/internal contact and requires a superior level of customer service skills while responding to a high volume of technical inquiries.

Customer Support Specialist Main Duties/Responsibilities:

· Provide technical application identify standard and modified product capabilities based on customer specification and application requirements

· Issue quotes based on customer specification, application requirements, costing and manufacturability

· Provide support for specific sales territories as a main contact

· Manage key accounts which includes collaborating with multiple functional areas to resolve quality issues, proactively communicating with customers and resolving conflicts to ensure customers expectations are met

· Participate in special project assignments as required

· Identify key components to assist customers in part replacements for assigned functional area/brand

· Maintain high level of performance by meeting team key performance indicator (KPI) goals

· May process all incoming orders via fax, electronic, phone

· Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters

· Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Customer Support Specialist Key Requirements/Qualifications:

· Associates degree or equivalent work experience

· 1-2+ years of customer service preferably in a call center and manufacturing environment


To apply for the Customer Support Specialist position, please click Apply Now and complete our online application. For questions or further information about the Customer Support Specialist position, please call 952-832-3576 or email

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