Doherty Staffing Solutions

Inside Sales / Customer Support Specialist

Expiring today

Anoka, Minnesota
Depending on Qualifications
Aug 12, 2017
Aug 17, 2017
Job Type
Employment Status
Full Time

Inside Sales / Customer Support Specialist

Doherty Staffing Solutions is currently partnering with a leading manufacturing company located in Anoka, MN. We are seeking an Inside Sales / Customer Support Specialist during normal business hours for this great employment opportunity! Compensation ranges between at $17.00 and $18.00 per hour.

Contract to Hire with a higher rate once hired on.

This position will interface with customers, outside sales and production on all escalated technical inquires from Customer Service Reps for assigned functional areas/brands. Responsibilities will also include issuing quotes for customers. Role will include extensive external/internal contact and requires a superior level of customer service skills while responding to a high volume of technical inquiries.

Inside Sales / Customer Support Specialist Main Duties/Responsibilities:

· Provide technical application identify standard and modified product capabilities based on customer specification and application requirements

· Issue quotes based on customer specification, application requirements, costing and manufacturability

· Provide support for specific sales territories as a main contact

· Manage key accounts which includes collaborating with multiple functional areas to resolve quality issues, proactively communicating with customers and resolving conflicts to ensure customers expectations are met

· Participate in special project assignments as required

· Identify key components to assist customers in part replacements for assigned functional area/brand

· Maintain high level of performance by meeting team key performance indicator (KPI) goals

· May process all incoming orders via fax, electronic, phone

· Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters

· Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Inside Sales / Customer Support Specialist Key Requirements/Qualifications:

· Associates degree or equivalent work experience

· 1-2+ years of customer service preferably in a call center and manufacturing environment


To apply for the Inside Sales / Customer Support Specialist position, please click Apply Now and complete our online application. For questions or further information about the Inside Sales / Customer Support Specialist position, please call 952-832-3576 or email

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