Doherty Staffing Solutions

Technical Customer Service Representative

Location
Plymouth, Minnesota
Salary
$16.50/hr
Posted
Aug 03, 2017
Closes
Sep 02, 2017
Job Type
Contract
Employment Status
Full Time

Technical Customer Service Representative- Plymouth, MN

Doherty Career Solutions has teamed with our manufacturing client to hire a Technical Customer Service Representative. The Technical Customer Service Representative will be responsible for entering new orders, and discussing possible changes or enhancements with client companies.

$16.50/hr

Temp-Hire role

Duties:

  • Review incoming orders for completeness and feasibility of construction.
  • Coordinate new orders with Sales, Engineering, Purchasing, Credit and Manufacturing
  • Identifying “specials” to Engineering and Sales to make sure proper equipment is supplied to the customer
  • Research special information, specified drawings, missing and incorrect data on new orders and change orders
  • Interpret and clarify order write-ups and specifications for drafting personnel. Respond to manufacturing questions related to shop order write-ups
  • Review and enter orders and change orders
  • Work with inside Sales staff as well as field sales on technical and pricing matters
  • Input data in drive requisition program to get drives ordered
  • Respond to Manufacturing requests for computer changes and clarifications as related to shop floor schedules.

Requirements:

  • 0-3 years experience in technical support or equivalent role
  • High school diploma required; mechanical or technical degree preferred
  • Good mechanical and mathematical aptitude
  • Ability to communicate effectively with customers and other company departments

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