Humera - Administrative and Professional Staffing

IT Dispatch Tier 1

Edina, MN, United States
Contact For Rate
Sep 03, 2017
Sep 12, 2017
Job Type
Employment Status
Full Time
Humera is currently seeking an IT Dispatch Tier 1 for our client in Edina, MN. Our client is a communications solutions provider offering integrated network solutions for voice, data, internet and mobile. This position is full time Monday through Friday and it is in a small and relaxed office setting. This is a contract-to-hire opportunity!

  • Employee will need to multi-task
  • Field calls, emails, and instant messages from customers
  • Assist customers by collecting information on the problems they are having
  • Ticket Triage - Ask pertinent questions to make sure it gets to the right person or team
  • Problem solve
  • The position may evolve into "Project Coordinator" duties down the line

  • Be Tech Savvy
  • Excellent communication skills- must be able to communicate effectively to customers and co-workers
  • Problem Solver- Higher level of thought process
  • College Educated or Associates degree in an IT Field is preferred
  • We are looking for a well-rounded person who can grow with the company

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