Customer Service Manager/Sales Support Manager

Location
Western Suburbs of Minneapolis
Salary
$45K-$50K + Considerable Bonuses & Great Benefits!
Posted
Aug 16, 2017
Closes
Sep 15, 2017
Ref
JHGSSM
Job Type
Employee
Employment Status
Full Time

Staffing Partners is looking for a Customer Service Manager/Sales Support Manager for a growing client in a western of suburb Minneapolis. This person is responsible for supervising and directing the customer care team towards creating an exceptional service experience for our client's customers.  This position will pay $45K to $50K + plus considerable bonuses and great benefits. This is a direct hire or temp to hire opportunity. 

Duties:

  • Supervise and direct the customer care department. 
  • Set goals, strategy, and policies for the customer care department.
  • Collect, analyze, and interpret call center & online statistics for the purpose of improving the customer experience.
  • Monitor call center system.
  • Establish service standards and further develop the Team's customer service skills.
  • Manage online chat system.
  • Oversee & coordinate company social media pages/websites.
  • Oversee online store activities.
  • Ensure orders are entered timely and accurately.
  • Generate customer email lists for marketing purposes.
  • Ensure internet/website inquiries are answered in a timely fashion.
  • Review daily routing for accuracy and work with distribution team for changes.

Requirements:

  • Strong customer service skills
  • Management experience in customer service environment
  • Proficiency with MS Office Suite
  • Excellent communication skills
  • Call center experience

If you are an interested and qualified candidate please submit your resume using the built-in StarTribune application feature and click Apply Now, or you may email your information to jobs@staffingpartnersinc.com with JHGSSM in the subject line.  Thank you!