TSR/CSR(Technical Support Rep/Customer Service Rep-will train) - Varying shifts available

Location
Minnetonka, MN
Salary
$17.50/hour with $1/hour raises every six months!
Posted
Aug 21, 2017
Closes
Sep 20, 2017
Ref
JFS5142615
Employment Status
Full Time

We are seeking individuals with outstanding customer service skills and a technical background (or someone who wants to pursue something technically related) for new temp to hire opportunities with our client in Minnetonka, MN  55345.  These roles are ear-marked for advancement within 6-18 months depending on role availability and performance.  

Duties and responsibilities will include:

  • Take incoming technical service calls (will train on technical piece)
  • Respond to incoming customer inquiries
  • Support inquiries include questions relating to hardware and software (will train on this)
  • Provide clear documentation 
  • Research solutions to field issues by working with other departments.
  • Provide timely feedback to customers and dealers regarding solutions.
  • Maintain a working knowledge of field quality issues.

Required skills and education:

  • Bachelor’s Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields
  • 1-2 yrs. of Customer Support and/or Help Desk experience helpful (not necessary).
  • Demonstrated written and verbal communication abilities
  • Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)
  • Demonstrated customer focus and problem solving abilities

If you are interested in being considered for this position, please use the built-in application feature to submit your resume or submit your resume and desired days/shifts/start times to jobs@staffingpartnersinc.com.

Thank you!