Business Analyst - Operations

Minneapolis, Minnesota
Aug 22, 2017
Sep 23, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.



At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to perform analyses of business goals, objectives and needs for Membership Billing & Enrollment. Plan, document requirements, design business processes, provide recommendations for change in order to improve and support business systems and activities. Provide vendor management, production support and oversight for critical business functions such as enrollment, invoicing, regulatory analysis and resolution of B&E related member complaints, appeals and grievances. Provide project management functions for multiple projects throughout the project life cycle including but not limited to defining Billing/Enrollment requirements, authoring project related documents, managing communication and relationships, and assisting with project validation through test plan and UAT.  Serve as liaison between the business and technical/program resources. Collaborate with billing and enrollment team to triage and troubleshoot solutions post-implementation.  Ensure requirements and solutions conform to department, corporate, industry and regulator standards as specified. Provide ongoing support to day to day key functions and initiatives of business units.

·Collaborate with vendors, business clients and program/technical teams to perform analysis, define business requirements, and implement innovative solutions that solve business problems or meet business objectives from a strategic and tactical perspective.

·Partner with IT and Enrollment/Billing to define project direction; develop project plans with technical and project management staff.  Provide predetermined status updates to monitor progress, deliverables, milestones, timelines, resource allocation, problem solving strategies and outcomes that will result in successful implementation of projects.

·Gather and translate business requirements and apply strategic and tactical business direction into technical requirements used for driving technical improvements, enhancements, or creation of new applications.

·Communicate project direction and scope, and negotiate with teams to work through constraints and alternatives.

·Collaborate with Enrollment and Billing Management to identify and implement repeatable and sustainable process improvement efforts involving enhancements to core Enrollment and Billing processing systems. Provide vendor oversight and process oversight for electronic data interface (EDI), vendor support functions; i.e. ikaSystems, HealthLOGIX, Wells Fargo, to increase administrative effectiveness and efficiencies.

·Provide production support and vendor oversight for critical business functions such as enrollment file processing, reconciliation, delinquency and regulatory analysis and hearings.  Drive resolution of billing and enrollment related member complaints, appeals and grievances and provide timely follow through to appropriate areas and regulators.

·Develop and maintain a thorough working knowledge of UCare contracts, vendors and systems (Medicare, Medicaid and Commercial) as they impact billing and enrollment functions.

·Provide mentoring and one on one functional support to the enrollment and billing team.

·Develop and maintain department policies and procedures consistent with the goals and objectives of the organization.  Supplement policies and procedures with Step by Steps (SBS) including functional and process level instruction and illustration.  Communicate changes in policies and procedures to team and management in a timely manner.

·Assist program/technical team post-implementation for production support and ensure solutions continue to meet business requirements.

·Collaborate with department trainer to develop ongoing training to business units to empower ownership of solutions and day to day work effort.

·Complete key functions as assigned by Enrollment and Billing management in an accurate and timely manner.

·Committee / work group representation as agreed upon with AVP.

·Other projects and duties as assigned.


Bachelor's degree in business, accounting or related field; demonstrated experience may be considered.

Required Experience

Five years of business analysis experience within health plan operations. Two years of project implementation experience.  Experience in business process improvement. Advanced computer skills specifically in Access and Excel.

Preferred Experience

Health Plan Operations experience in Enrollment and/or Membership Accounting. 


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.






Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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