Mystic Lake Casino Hotel

PT Concierge Coordinator

Location
Prior Lake
Posted
Aug 24, 2017
Closes
Sep 23, 2017
Ref
3572
Contact
Mystic Lake Casino Hotel
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Shift - Hours: Second
Days: TBD - based on business needs
Hiring rate or hiring range: $13.00 / hr
Job Description:

Job Summary:

Provides superior guest service to all guests, both in person and over the phone. Provides concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed. Uses computer systems and telecommunications equipment to take/confirm hotel reservations. Applies high guest service standards.


Budget/Asset Responsibilities:

Conducts daily cash handling and reconciliation of sales. Secures hard copies of credit card numbers from order forms. Responsible for securing all assets and tracking of inventory.


Job Duties:

  1. Greet mall visitors. Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
  2. Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days.
  3. Responsible for troubleshooting tecketing issues with guests and resolving minor guest concerns.
  4. Escorts guests to shuttle bus. Tracks guests by scanning Club M card and/or identification card.

Requirements:
  1. One year retail, hospitality or concierge experience.
  2. Must be able to type a minimum of 30 wpm.
  3. Proficient computer skills with Microsoft Office.
  4. Must be able to read, write, and speak English clearly.
  5. Must be able to pass basic math and typing test
  6. Must be able to lift up to 50 lbs
  7. Some outside work (30%)
  8. On feet, standing or walking up to 75% of shift. Must be able to escort guests to shuttle bus at transit station

Position at Mall of America - Mystic Lake store

Evenings and Weekends

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