The Right Staff

Customer Service Lead $20 per hour

Saint Paul
Aug 31, 2017
Sep 30, 2017
The Right Staff
Customer Service
Job Type
Employment Status
Full Time
Do you have a passion for leading others to success? Do you want to know that your work aids in the learning of children? THE RIGHT STAFF is currently seeking Customer Service Leads to work for an educational services client located in Brooklyn Park. Apply now!

Job Duties for Customer Service Leads:
Plan, communicate and delegate work assignments
First point of contact for escalated issues, with resolution responsibilities by utilizing appropriate resources
Provide and recommend additional training for new staff
Required to achieve several certifications throughout training and contract duration
Model positive behavior, attendance and change acceptance
Performs to and maintains acceptable performance levels as measured against agent metrics
Write, edit and proof project documentation and correspondence
Receive, respond to and resolve inbound Client contacts on products as needed in an overflow capacity
Knowledgeable with training about assigned Client, service offerings, policies and processes

Required Skills for Customer Service Lead:
1-3 years of previous coaching, lead or supervisory experience and 1-3 years working in a Call Center environment
High school diploma/GED equivalent: Associates degree preferred
Strong time management skills
Strong problem solving and analytical skills

Hours and Benefits for Customer Service Lead:
Monday through Friday 6am to 8pm. You would be required to work an 8 hour shift during these hours
Long term contract position
$20 per hour

THE RIGHT STAFF offices are NOW welcoming walk in job seekers! Please be prepared with the following documents: Your resume, one professional reference and documentation for your I-9. Let us help YOU find YOUR RIGHT job RIGHT NOW!

THE RIGHT STAFF wants to help you succeed! Our team of seasoned professionals works to match you to the best job, best fit, and best location. Temporary assignments to full-time permanent positions, we are here to assist you! Let us help YOU create YOUR success!

We thank all interested candidates. However, only those selected for interviews will be contacted.

THE RIGHT STAFF is an Equal Employment Opportunity employer.

Min: 1
Edu: High school
Type: Temp

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