Pro Staff

Customer Service Rep

Employer
Location
Minneapolis
Posted
Sep 01, 2017
Closes
Oct 01, 2017
Ref
298566
Contact
Pro Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Do you consider yourself a people person? Are you experienced in customer service? If so, Pro Staff has the perfect opportunity for you in downtown Minneapolis! Our Customer Service Representative positions are temporary but are predicted to last throughout the end of October!

Key responsibilities include: 
-Must follow and meet Key Performance Expectations (KPEs) for this role. 
-Manage customer calls by delivering exemplary customer service.
-No cold calling or sales! Inbound calls from individuals involved in various legal settlements.
-Be able to follow script when answering customer calls while documenting information in the database
-General database updates.
-Write appropriate call logs for company/counsel
-Transcribe IVR calls as required.
-Take on roles and responsibilities as assigned by manager in a positive and effective manner.

Qualifications:
-25 wpm minimum typing requirement.
-Comfortable working on computer.
-Minimum 6 months customer service experience.
-Strong communication and organizational skills.
-High school diploma or G.E.D. required.
-Background check administered.
-Professional attitude and appearance.
-Ability to read, write and speak English
-Strong work ethic (attendance is critical)
-Ability to work in fast paced environment
-Bilinguals needed and pay increase included!

Compensation:
-$13.25per hour. Benefits package including medical insurance, dental, life & vision. Access to 401(k). 
-Referral/Service bonuses, holiday pay & more!
-Comprehensive training, Enhance your customer service skills!

We will complete all of your on the job training! 


Please forward your resume to faribault.jobs@prostaff.com or visit www.prostaff.com for more information about opportunities available with Pro Staff. 
Pro Staff, an Atterro Human Capital Group company, offers short-term to long-term projects, temporary to contract-to-hire, or direct placements. With proven expertise in Administrative, Clerical, Light Industrial and Manufacturing backgrounds, Pro Staff matches the right people with the right career opportunities.

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