Humera - Administrative and Professional Staffing

Customer Service Representative

Expiring today

Location
Bloomington, MN, United States
Salary
Contact For Rate
Posted
Dec 11, 2017
Closes
Dec 14, 2017
Job Type
Employee
Employment Status
Full Time
Humera is looking for a Customer Service Representative for our client in Bloomington, MN. This company is a leading worldwide provider of filtration systems and replacement parts. The person in this position will receive and enter orders from customers. This is a short-term contract opportunity.
Duties:
  • Answer 1-800 phone line
  • Receive customer orders via phone, fax, Internet or Electronic Data Interchange (EDI).
  • Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.
  • Obtain credit and tax information from customer.
  • Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time.
  • Coordinate efforts between sales people, engineering, plants and shipping to fulfill customer requests in a timely manner as needed.
  • Take part in reviewing and authorizing return goods, invoice adjustments and warranty claims.
  • Take corrective action for problems in shipment, billing or related issues.
  • Maintain accurate price lists.

Requirements:
  • Associates degree and at least 1 year experience in a customer service role.
  • Demonstrated experience as a proactive problem solver.
  • Ability to prioritize and stay on task.
  • Strong oral and written communication skills.
  • Ability to exercise independent judgment and follow-through on work assigned.
  • Demonstrated organization skills and data entry accuracy are required.