Humera - Administrative and Professional Staffing

Customer Service Representative

7 days left

Bloomington, MN, United States
Contact For Rate
Sep 16, 2017
Sep 28, 2017
Job Type
Employment Status
Full Time
Humera is looking for a Customer Service Representative for our client in Bloomington, MN. This company is a leading worldwide provider of filtration systems and replacement parts. The person in this position will receive and enter orders from customers. This is a short-term contract opportunity.
  • Answer 800 phone line
  • Receive customer orders via phone, fax, Internet or Electronic Data Interchange (EDI).
  • Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.
  • Obtain credit and tax information from customer.
  • Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time.
  • Coordinate efforts between sales people, engineering, plants and shipping to fulfill customer requests in a timely manner as needed.
  • Take part in reviewing and authorizing return goods, invoice adjustments and warranty claims.
  • Take corrective action for problems in shipment, billing or related issues.
  • Maintain accurate price lists.

  • Associates degree and at least 1 year experience in a customer service role.
  • Demonstrated experience as a proactive problem solver.
  • Ability to prioritize and stay on task.
  • Strong oral and written communication skills.
  • Ability to exercise independent judgment and follow-through on work assigned.
  • Demonstrated organization skills and data entry accuracy are required.

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