Bilingual Collections Representative

Location
Richfield, Minnesota
Posted
Sep 07, 2017
Closes
Oct 07, 2017
Employment Status
Full Time

DCM Services is the industry leader in estate account resolution services, maximizing the value of estate portfolios across financial services, healthcare, retail, and telecom industries through innovation, brand protection, and performance. We offer a unique culture that focuses on estate collections, the highest ethical standards, and a supportive and goal-oriented environment.

If you are looking for a career with upward mobility opportunities and are ready for a more structured environment that supports a positive work/life balance, you’ve come to the right place!

As a Bilingual Collections Representative you will be reaching out to contacts connected to a decedent’s estate to collect payment for outstanding bills, loans, or other payments to ensure estate inheritance payments can be successfully distributed

Your responsibilities as a Bilingual Collections Representative include, but are not limited to:

  • Utilizing computer systems for data collection and contact information - no auto dialer or skiptracing is involved
  • Attempting to collect payments and negotiating payment arrangements
  • Following federal and state laws in regards to dealing with debt collection
  • Ensuring all customer information is correct, including phone numbers and addresses
  • Escalating issues to the Team Lead and/or Operations Manager

Additional requirements include:

  • High school diploma or GED
  • Minimum of 6 months of Collections experience
  • Mandatory 3-week training from 8:30AM -5:00PM, Monday – Friday
  • Assertive, clear and concise written/oral communication skills
  • Ability to adhere to a regulated and structured work environment
  • Capacity to work independently as well as contribute to a larger team
  • Proficient in PC and keyboarding skills
  • Bilingual, Spanish speaking candidates are encouraged to apply

 We Offer

  • Hourly wage plus monthly bonus opportunities
  • Family-friendly, flexible work schedules – NO WEEKENDS!
  • Full benefits package including health, dental, vision and life insurance, PTO (Paid Time Off), short and long-term disability, 401K and flexible spending accounts
  • Casual dress code – JEANS ARE OK!
  • Weekly - bagels/pastries, fresh fruit and popcorn
  • Monthly - Lunch and Breakfast
  • Three metro transit stations and quick access to 35W, Hwy 100 & 494
  • Cafeteria and two Caribou Coffees on-site
  • Game room, fitness center, and US Bank
  • Internal advancement opportunities
  • Strong and supportive mentor program along with on-going training opportunities

 

 

DCM Services is proud to be named a 2016 & 2017 Top 150 Workplace in Minnesota by the Minneapolis Star Tribune!         

Qualifications Behaviors

Preferred

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Leader: Inspires teammates to follow them

Innovative: Consistently introduces new ideas and demonstrates original thinking

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Thought Provoking: Capable of making others think deeply on a subject

Motivations

Preferred

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Job Security: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Financial: Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

1-5 years: Bilingual Spanish Speaking

Preferred

1-3 years: Collections Experience

1-5 years: Call Center Experience