FT Solutions Specialist I

Employer
Location
Eden Prairie, Minnesota
Posted
Sep 12, 2017
Closes
Oct 12, 2017
Employment Status
Full Time

FT Solutions Specialist I

Solutions Center, Eden Prairie

KleinBank is a 2016 Star Tribune Top Workplace, 2015 recipient of the Better Business Bureau (BBB) International Torch Award for Ethics, and a 2012 recipient of the Minnesota Family Business Awards. As Minnesota’s largest family-owned state bank, our 21 community-focused locations have been serving the financial needs of local residents and businesses since 1907!

KleinBank’s Virtual Branch is a growing and innovative group which provides multi-channel access to meet our customers’ financial needs.  We are dedicated to delivering excellent customer service and support while deepening relationships via phone, Live Chat, Online and Mobile interactions.  We offer a fun and supportive work-environment where team members have the opportunity to assist customers in a variety of channels and provide expertise on everything from opening a checking account to advising on the best options for a consumer loan.

Our Solutions Center, a group within the Virtual Branch, includes specialized roles for non-lending and lending support and we strive for strong cross-training to provide team members an exciting and challenging work day. The KleinBank Virtual Branch offers a relaxed dress code and a competitive base salary with an excellent incentive opportunity.  

KleinBank is seeking to hire a Solutions Specialist I (Virtual Banker) to join our Virtual Banking team! This qualified individual will focus on providing superior customer service and financial solutions to customers. Primary responsibilities will include:

  • Support a variety of customer inquiries about consumer and business online banking, mobile banking, and bill pay requests; fund transfers; check orders; and debit cards.
  • Cross-sell additional bank products by identifying needs and opportunities.

Qualifications: Minimum – high school graduate, or equivalent (GED), post high school education and/or 2 years work experience in the financial industry customer service/support phone center preferred. Must have outstanding customer service skills, excellent communication skills, and able to multi-task. Proficiency with Microsoft products and Bank software products required. The individual that we are seeking must be available to work until 7:00p.m. during the week, plus one Saturday per month.

Starting Base Pay: $15.52 - $17.70/Hour (+)

Great Incentive Program Opportunity Available ~ Paid Quarterly!

KleinBank offers a competitive compensation and benefits package.  For consideration, please complete the online application on www.kleinbank.com/banking/careers

Affirmative Action/Equal Opportunity Employer

KleinBank is an Equal Opportunity Employer of women, minorities, protected veterans, individuals with disabilities,

sexual orientation and gender identity