Walser Automotive Group

Assistant Service Manager

Location
Burnsville
Posted
Sep 14, 2017
Closes
Oct 14, 2017
Ref
2017-1773
Contact
Walser Automotive Group
Category
Healthcare
Job Type
Employee
Employment Status
Full Time
Responsibtilities:

As an Assistant Service Manager you will work alongside the Service Manager. Core responsibilities include:

  • Display, merchandise, and promote services, manufacturer programs, and KPI
  • Assist in ensuring that service department staff establishes and maintains good relationships with customers and to exceeds their expectations
  • Assist Service Manager in performing daily, weekly, and monthly tracking of department sales and gross profit, customer effective labor rate, customer flat rate hours per R.O., and technician productivity
  • Assist in Ensuring work RO's get designated to the appropriate technician based on the technician's capabilities (i.e. Lube Tech completes Lube work, Journeyman completes more complex diagnostic/repair work)
  • Ability to provide answers to customers' technical questions regarding vehicle needs and resolve customer complaints to meet customer satisfaction
  • Ensure that the service drive, cashier lobby, and customer lounge areas are kept clean at all times
  • Assist in filling in for service employees in the event of illness, training, or vacation
  • Ensure that overall service department CSI is at or above zone/region and profitability goals are met
  • Train and manage staff in company policies and ensure adherence to all company policies
  • Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP's as needed and administer annual performance evaluations for staff with thoughtful feedback
  • Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
  • Ensure staff completes all required job duties in an accurate and timely manner
  • Complete employee terminations based on policy violations with HR approval
  • Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
  • Coordinate with the Recruiting Department to interview and hire department staff
  • Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
  • Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
  • Ensure Walser service processes and scripts are followed by employees
  • Support the career and professional development of staff
  • Lead by example and be an advocate for staff

Employee Benefits Include:

  • Career Growth — Internal Advancement Opportunities
  • Continuous Training Opportunities
  • Employee Discounts on New/Used Vehicles, Service, and Parts
  • Employee Referral Bonus Program
  • Healthcare Benefits, 401k, Disability, Life Insurance, PTO, and Volunteer Opportunities
  • Tuition Reimbursement

Core Values

Do the Right Thing • Lead by Example • Display Positive Energy • Be Open Minded


Qualifications:

  • Minimum one year service writing experience
  • Excellent phone and computer skills (proficiency in DealerSocket required)
  • Customer service mentality and professional demeanor
  • Ability to be on feet for extended periods of time and to lift up to 50 pounds
  • Prior supervisory or management experience a plus
  • ADP experience strongly preferred
  • Must have a valid driver's license with an acceptable driving record
  • Walser Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Walser Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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