It Support Specialist

Brooklyn Park
Sep 19, 2017
Oct 19, 2017
Technical ProSource
Job Type
Employment Status
Full Time
IT Support Specialist (contract-to-hire)
Brooklyn Park, MN
Company Description:
Our client is an industry leader in performance staging and ornamental railings.  With projects spanning worldwide, they have positioned themselves as one of the most sought after providers of staging and railing solutions throughout the world.  This reputation has given the company and its employees the opportunity to work on some of the most high-profile construction projects taking place today.
Job Summary: 
Our client is searching for an IT Support Specialist who can maintain our end user devices in Minneapolis and support remote users. The ideal candidate will provide installation, maintenance and support service for the entire enterprise network. The successful candidate will work with our IT Department to discuss the need for network changes and the feasibility of projects recommended by network users. The IT Support Specialist will also be required to monitor technology trends and makes recommendations on incorporating new technology into the company’s existing platforms. 
Duties and Responsibilities:
• Address user requests regarding software, hardware and networking • Setup and maintain user workstations and computer peripherals. • Create and maintain technical documentation and manuals. • Conduct onsite and remote troubleshooting and provide clear instructions. • Help recommend new services and equipment for the company. • Assist in upgrading software programs with some off hour work required. • Maintain all workstations, peripherals and network security measures. • Monitor the backup system and assist in recovery when required. • Create and maintain end user accounts, permissions and access rights. • Manage and deploy windows and software updates. • Provide technical support for 200 end users.
Qualifications and Skills:
• Prefer 1+ years’ experience in information technology and administrating Windows Workstations. Understanding of Windows Server preferred. • Understanding of computer networks and client/server technology. • Working knowledge of office automation products and computer peripherals.  (Printers, Scanners, Mobile phone, etc.) • Strong problem solving, critical thinking, and communication skills required. • Must be able to lift up to 25 pounds. • Associates degree or related work experience and certifications.