HIV Case Manager (community-based)
Minnesota AIDS Project (www.mnaidsproject.org) seeks a full-time community-based HIV Case Manager. The community-based case manager provides quality case management services at partner locations in the Twin Cities, currently North Memorial and Clare Housing. The Case Manager is responsible for comprehensive client need assessments, care coordination, risk reduction education, client advocacy, and HIV disease and medical care education. This position works independently in the community and qualified candidates with have experience with case management and proven success in work in independent settings. The ideal candidate will be comfortable having direct and honest discussions with clients regarding sensitive topics such as sexual activity and drug use behavior. The ideal candidate will also have crisis intervention skills and be able to thoroughly assess client suicidality, safety, etc. Our case management program works from client-centered, strength-based, harm-reduction and trauma-informed perspectives; comfort working from these perspectives is required. Must be able to work with medical and social service providers throughout the community. Must be comfortable documenting interactions with clients and providers in a timely manner.
Primary Duties & Responsibilities
- Engage with clients one-on-one to develop rapport and build relationships.
- Maintain a caseload of up to 50 individuals, managing client needs to respond to emerging needs and engage in proactive client work.
- Provide services independently at partner locations including North Memorial and Clare Housing.
- Complete formal and informal assessments with individual clients to identify client strengths and barriers to meeting needs, with an emphasis on needs connected to managing HIV health.
- Develop actions plans in partnership with clearly defined goals and action steps client and case manager will take to achieve identified goals.
- Meet with clients in provider office and community settings including medical offices, public libraries, client homes, etc.
- Maintain thorough understanding of HIV disease, transmission and services and deliver information to clients in appropriate ways to support client health management and transmission risk reduction.
- Develop and maintain thorough understanding of the intersection of chemical and mental health concerns and health management.
- Maintain an understanding of program eligibility criteria, verification processes and documentation standards and complete documentation using electronic databases.
- Complete narrative written documentation of client interactions using professional and objective language.
- Lead efforts to build and depend relationships with community partners where services are based.
- Collaborate with agency and community HIV professionals and stakeholders.
- Support team members in work efforts through client consultation, coverage, referral education, etc.
- High school diploma required. An undergraduate or graduate degree in social work, public health, human services or nursing is preferred.
- Minimum of two years of employment experience providing social services in a job that involved carrying a caseload and the following duties: completing psychosocial assessments, providing interdisciplinary care coordination, identifying and referring to appropriate resources, developing and utilizing client-centered care plans and maintaining appropriate boundaries. History of delivering HIV Case Management services preferred.
- Demonstrated skill and expertise working with African American and multi-racial communities who are disproportionately impacted by HIV. Those with lived experiences in these communities are strongly encouraged to apply.
- Demonstrated comfort and skill in addressing Gay/Bi/MSM/Queer and Transgender health issues. Individuals from these communities are encouraged to apply.
- Demonstrated capacity to work with HIV-positive people, and those engaged in risk behaviors for HIV in individual and group settings. Individuals from this target population encouraged to apply.
- Experience working in or with medical systems is preferred.
- Familiarity with navigating public insurance options.
- Knowledge of HIV prevention, care and related issues.
- Experience delivering services in independent settings with proven skills in managing client crisis in such settings and recognizing when supervisor input is needed in such work.
- Comfort in managing mobile technology including laptops, cell phones, portable printer/scanners and so on.
- Comfort working independently and as part of a team.
- Excellent verbal and written communication, problem solving and organizational skills.
- Valid Minnesota Driver’s license is preferred. Access to reliable transportation and ability to travel independently throughout the metro area is required.