Manager Guest Relations

Brooklyn Park, Minnesota, United States
Sep 27, 2017
Oct 20, 2017
Employment Status
Full Time
JOIN US AS AMANAGER GUEST RELATIONSUse your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Manager, you'll take the lead as you…
  • Lead and motivate service center team members on the social media team with Guest Relations toward the achievement of established quality, productivity, and service level goals
  • Coach, teach and train your team regarding performance and provide suggestions on how to improve performance
  • Continually monitor guest conversations via social media channels and identify trends
  • Research and define social media strategies to increase engagement with our guests, enhance work process, and reducing cost per contact
  • Develop strong partnerships with other departments and vendor partners to stay informed regarding changes within the business and communicate these changes to your team
  • Four year college degree
  • At least two years of experience in an operational supervisory role
  • Excellent verbal and written communication, interpersonal, analytical and organizational skills
  • Ability to motivate and influence others in a team environment
  • Ability to work evenings, weekends and holidays to meet the demands of a 7 day a week operation