Regional Fulfillment Specialist

Location
Minnetonka, Minnesota
Posted
Sep 29, 2017
Closes
Oct 29, 2017
Job Type
Employee
Employment Status
Full Time

Job Summary

As a Regional Fulfillment Specialist, you will be responsible for contacting our field representatives (mystery shoppers, auditors, exit interviewers) by phone or email to inform them of mystery shop opportunities in their area. Our Regional Fulfillment Specialists act as the face of BestMark to our field representatives. You will be responsible for maintaining positive relationships with the field representatives while adhering to and communicating the specific program rules, guidelines, and methodologies and ultimately scheduling them for mystery shop assignments. You must efficiently and accurately address any questions or concerns that our field representatives may have. Candidates must possess the ability to communicate effectively with a variety of people from diverse backgrounds and circumstances. There is no telemarketing/cold-calling as all field representatives have opted in to becoming mystery shoppers.

Shift Available / Wage

BestMark is offering a Monday through Friday position with flexible start times; however, is requiring 1 evening shift per week (until 8pm), and 2 weekend days (Saturday or Sunday from 9am to 1pm) per month. Due to the nature of this in-house position, candidates must reside in the state of MN to be eligible for employment. Our office is located in Minnetonka, MN.

The Regional Fulfillment Specialist position starts at $18.00/hour

All qualified applicants please forward your resume to hiring@bestmark.com.

Essential Duties/Responsibilities

  • Conduct outbound calls from pre-defined shopper lists and auto-dialer calling queues
  • Receive inbound calls and use problem-solving skills to effectively resolve issues, answer questions, and provide clarifying shop assignment instructions
  • Send and receive large volumes of email correspondence to field representatives
  • Document all interactions with field representatives promptly and accurately in BestMark’s systems
  • Train and educate field representatives about company policies, specific client guidelines and shop guidelines (understanding of multiple client methodologies and project deadlines)
  • Effectively prioritize assignments based on client deadlines
  • Ensure all shops are completed and tracked while maintaining client-specific rules for rotation of days and months, shopper profiles and client requirements
  • Contribute to management team objectives and goals through teamwork
  • Assist with other or additional projects, as needed

Required Skills/Qualifications

  • Tech savvy, proficiency using email and Microsoft Office Suite required
  • Sales-oriented personality and communication style
  • Excellent communication – both verbal and written
  • Strong attention to detail
  • Ability to self-manage; making quick, accurate, and appropriate decisions
  • Adapt to dynamic, quickly changing telecommunications environment
  • Consistently projects a positive and energetic attitude
  • Outstanding customer service skills

Required Education/Experience

  • Associates Degree or continuing education (in progress)
  • Prior customer service or call center environment experience preferred

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