Mystic Lake Casino Hotel

Call Center Rep Ft 2nd

Location
Prior Lake, MN
Posted
Oct 01, 2017
Closes
May 23, 2018
Ref
3182_1
Contact
Mystic Lake Casino Hotel
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Shift - Hours: Second
Days: TBD - based on business needs
Hiring rate or hiring range: $13.00 / hr
Job Description:

Job Summary:

Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures. Applies high guest service standards.


Job Duties:

  1. Answers and routes all telephone calls to the appropriate departments according to department call script standards.
  2. Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. Accurately quotes rates and promotions.
  3. Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  4. Announces all overhead paging and courtesy calls over the casino P.A. system. Routes numeric paging requests to appropriate departments.
  5. Completes daily shift checklists as assigned by supervisor.
  6. Mails information brochures to guests as requested.
  7. Maintains clean and neat work areas and applicable equipment.
  8. Prepares, reviews, and finalizes all group information and billings. Generates group rooming lists.
  9. Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  10. Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists.

Requirements: Join our call center team!!!

Fulltime 2nd shift opportunities available.

  1. Six months' reservations, guest service or full-service hotel experience.
  2. Must be able to read, write, and speak English clearly.
  3. Proficient experience with word processing, databases and electronic mail software.
  4. Must be able to type 35 wpm.
  5. Must be able to pass basic math test.
  6. Must be able to lift 30 lbs.
  7. Heavy keyboarding - 85% f time.

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