CAG Intake Coordinator (Temporary) - 3 Month Assignment

Minneapolis, Minnesota
Oct 03, 2017
Oct 25, 2017
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.



At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to receive and process requests for appeals and grievances from members, member representatives, providers, and regulatory bodies. Provide live telephonic access for members, providers and internal customers.  Perform case set up and preparation activities for the department. 

·Answer incoming calls promptly to assure access for members, providers and internal customers during regular business hours.

·Monitor and retrieve incoming appeal and grievance requests and inquiries from mail, voicemail, fax, Macess CAG queue and email within established parameters.

·Screen, triage and distribute calls or requests for information to the appropriate person, department or organizational contact. 

·Contact members/providers as necessary to obtain information required to initiate appeals/grievances and educate on the appeal/grievance process.

·Set up cases and assign to staff following department protocol.

·Other projects and duties as assigned.


High school diploma or equivalent.  College degree or post high school education preferred.

Required Experience

One year of experience working in data entry and telephonic customer service. Able to use and understand commonly used electronic business office tools.

Preferred Experience

Experience with insurance operations, member or provider customer service.  Experience with complaint, appeal, and grievance support processes.


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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