Humera - Administrative and Professional Staffing

Bilingual (Spanish & English) Customer Service Rep

Fridley, MN, United States
Contact For Rate
Oct 14, 2017
Oct 18, 2017
Job Type
Employment Status
Full Time
Humera is looking for bilingual customer service reps for our client Medtronic in response to the crisis in Puerto Rico. This position is responsible for providing customer service support to the crisis and control call center, and handling, directing and escalating employee and customer calls/inquiries. This is a 3-6 month contract position.
Responsibilities & Required Skill Sets:
  • Provide customer service and support to callers with issue related to outreach/employee needs/safety associated with crisis management efforts.
  • Conduct follow up calls with employees/ customers as needed.
  • Accurately and concisely document activities completed during each call.
  • Perform other duties as assigned.
Required Skill Sets
  • High School Diploma or GED Certificate with 2 years of direct customer service work experience OR Associates Degree and 1year of direct customer service work experience.
  • Bilingual English and Spanish speaking and writing abilities are required.
Desired Skill Sets
  • Ability to multi-task in a fast paced environment.
  • Experience with interpersonal interactions with customers.
  • Experience in using a computer and multiple software programs.
  • High volume call center experience.
  • Ability to read and follow flow diagrams and previous experience working with decision trees.
  • Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions.
  • Ability to receive and provide feedback in positive manner, utilizing it to foster strong relationships.
  • Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
  • Experience with customer resolution according to department protocols and requirements.
  • Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues.
  • Strong written and verbal communication skills.

Physical Job Requirements::
  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
  • Extended periods of time doing computer-based work.

24/7 Crisis Call Center Shift Schedule::
  • 1st Shift-7am-3pm
  • 2nd Shift-3pm-11pm
  • 3rd Shift-11pm-7am
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