Pro Staff

Customer Service Representative

Employer
Location
FARIBAULT, MN
Posted
Oct 03, 2017
Closes
Jan 03, 2018
Ref
302518_1
Contact
Pro Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Key responsibilities include:  -Must follow and meet Key Performance Expectations (KPEs) for this role.  -Manage customer calls by delivering exemplary customer service. -No cold calling or sales! Inbound calls from individuals involved in various legal settlements. -Answering caller questions by following script and documenting call information into database. -General database updates. -Write appropriate call logs for company/counsel -Transcribe IVR calls as required. -Take on roles and responsibilities as assigned by manager in a positive and effective manner.
Qualifications: -25 wpm minimum typing requirement. -Comfortable working on computer. -Minimum 6 months customer service experience. -Strong communication and organizational skills. -High school diploma or G.E.D. required. -Background check administered. -Professional attitude and appearance. -Ability to read, write and speak English -Strong work ethic (attendance is critical) -Ability to work in fast paced environment -Bilinguals needed!  Compensation: -$11.50per hour. Benefits package including medical insurance, dental, life & vision. Access to 401(k).  -Spanish/English bilinguals earn $1.00 pay differential.

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