Information Technology Technician I
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- Employment Status
- Full Time
Information Technology Technician I
Status: Full-time regular, non-exempt
Benefits: Qualifies for full-time benefits date of hire
Salary: Starts at $24.26 to $27.99 per hour, depending upon qualifications
Location: City Center (8080 Mitchell Road, Eden Prairie, MN 55344)
Hours: Typical hours will be 8:30am- 5:00pm (varies based on business need and will require some on-call availability)
Reporting Relationship: Reports to IT Manager
Information Technology Division
The Information Technology (IT) Division delivers information services, information technology and telecommunication services to City staff to maximize the effectiveness and efficiency of City services. This division is responsible for the operations and support of the City's servers, business applications and network infrastructure that provides connectivity for 15 remote locations and over 400 computing devices. IT also delivers and supports the City's eGovernment initiative and handles all forms of electronic communications such as e-mail and voicemail.
The Information Technology Technician supports the IT division, city staff, and the public by performing help desk functions and providing technical support to users or customers of IT. The primary position responsibilities and areas of impact are:
- Provides personal computer and mobile computer support including technical maintenance, troubleshooting, installation of hardware/software/peripherals, and set up of equipment.
- Provides additional technical support, set-up, and installation for customers using office and audio-visual equipment such as phones, printers, faxes, copiers, projectors, and video.
- Performs record-keeping functions such as maintaining inventory information and preparing specifications for purchases. Organizes and delivers computer equipment.
- Provides daily application support to customers for their daily business operation, including responding to questions and concerns, troubleshooting software issues, delivering end user training, documenting software use, and creating customized reports.
- Assists with the maintenance of current software applications including upgrades/new releases, data migrations and conversions, analyzing software performance issues,;
- Assists in basic network administration such as VPN connections and backups.
- Stays up to date on current trends and future direction of the IT industry.
While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
Education: In pursuit of a technical degree (at least one year completed) or bachelor’s degree (generals completed) in related field required. Additional certificates and education as it relates to relevant systems preferred.
Work Experience: Previous experience with troubleshooting and setup of personal and mobile computers including the installation, set-up and repair of computer hardware and other related equipment required.
Technical Skills: Proficiency in MS Office Suite of applications required. General knowledge of workstation maintenance, iOS and Android mobile devices required. General knowledge of basic network administration and system upgrades preferred.
Physical Requirements: This position requires the ability to lift/pull/push/move/carry up to 50 lbs. with assistance, and the ability to bend/stand/kneel/reach.
City of Eden Prairie Expectations
All employees are expected to contribute to the success of our organization by demonstrating the shared expectations: Customer Focus, Flexibility, Initiative, Results Orientation, Public Stewardship, and Teamwork.
Position Specific Expectations
Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
Composure: Exhibits self-confidence and asserts self appropriately in several different situations; maintains professionalism while under pressure; can handle stress; energized by tough challenges.
Organization: Ability to coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner; prioritizes what needs to get done; keeps things neat and orderly; utilizes tools for efficiency; factors several considerations when planning; establishes methods to ensure routine tasks are completed.
Technical Learning: Effective at acquiring skills, abilities and knowledge; quickly learns new industry, organization, and product information; has an aptitude for retaining and applying technical information; able to communicate techniques, software or product to others; is a quick study; able to work under tight deadlines and pressure.
City of Eden Prairie Pre-employment Process
The City of Eden Prairie conducts the following pre-employment checks for the Information Technology Technician I position.
- Professional Reference Checks
- Criminal History Check
- Driver’s Check (must have a valid driver’s license and excellent driving record)
All final candidates must successfully complete and pass the pre-employment process before their first day of employment.
City of Eden Prairie Application Timeline
To apply, please go to www.edenprairie.org and click on the employment tab on the top of the page.
Position Posted: Wednesday, October 4, 2017
Applications Due: Monday, October 23, 2017 at 4:00 PM
Review Applications: Week of October 23, 2017
First Round Interviews: Monday, October 30 and Tuesday, October 31, 2017
Final Interviews/Skills Assessment: Tuesday, November 7, 2017
Potential Start Date: Late November, 2017 (negotiable)