UCare

Change, Communication and Readiness Lead (TEMPORARY)

Employer
Location
Minneapolis, Minnesota
Posted
Oct 10, 2017
Closes
Dec 02, 2017
Category
Healthcare
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

ABOUT UCARE

At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.

 

WORKING AT UCARE

Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.

 

CHANGE, COMMUNICATION AND READINESS LEAD (2 year assignment)

 

Position Description

This position is responsible, in partnership with the Center of Excellence for Organizational Change Management, to develop and execute a structured approach to change management.  Support UCare employees, members and providers through our core solution transformation, as well as to support change management maturity development at an organizational level. Develop metrics and methods of evaluation and providing strategic direction to the Core Solution Program Team on transformation efforts with the goal of helping UCare achieve its operational strategy, growth and effectiveness objectives.

 

Responsible to focus on the people side of change, including changes and associated impacts to business processes, systems and technology, organization structure, culture and behavior. Design, socialize and execute comprehensive change management plans, including impact assessments by stakeholder group, communication, training, coaching, measurement, structure, technology, skills and resources. These will be used to maximize employee adoption and usage while minimizing resistance.

 

This important work will result in improved operational effectiveness, organization processes, structures, measures, and accountabilities, with the ultimate goal of optimizing return on investment. It is essential to work successfully with resources from all functional areas of UCare to achieve impactful results in support of the business and/or functions goals and objectives.

 

Build relationships at all levels of the organization to facilitate collaboration across business departments and functions to deliver desired program outcomes, while maintaining the integrity of UCare's processes and technology.

Responsible for partnering with the Core Solution Program Team and business leaders to develop and execute customized change management plans.

Conduct stakeholder analysis, organizational and business readiness assessments, evaluate and present findings with actions plan in a logical and easy-to-understand sponsorship roadmap format.

Develop and execute a communication plan that includes key messages to all impacted audiences.

Create a coaching plan to engage and equip managers and people leaders to lead the change with their own teams.

Create a resistance management plan that provides a strategy to both proactively and reactively address resistance.

Define training needs and develop and execute cross functional training plans

Develop training curriculum and content as needed.

Collaborate with program and project management to integrate change management activities into the overall project plan to support a successful implementation.

Develop value realization metrics, accountabilities and measurement plan to demonstrate progress toward program goals. Effectively lead multiple workstreams concurrently with a focus on deadlines, details and documentation.

Responsible to assist in the design, consensus-building and implementation of end state roles, responsibilities and effective governance to manage implemented improvements.

Required Experience

Bachelor degree or equivalent experience is required.  Prosci Certification.

 

Seven years experience in executing large-scale initiatives, including but not limited to organizational change, business process management, systems implementations/conversions, and operational excellence.  Five years of business/organizational transformation and change management work.  Demonstrated experience and knowledge of change management principles, methodologies and tools.   Familiarity with project management approaches, tools and phases of the project lifecycle. Strong strategic communications, visioning and mature influencing skills. Ability to clearly articulate messages to a variety of audiences.  Must be a team player and able to work collaboratively with and through others.  Able to work effectively at all levels in an organization.

 

Ability to influence others and move toward a common vision or goal.  Flexible and adaptable; able to work in ambiguous situations.  Organized with a natural inclination for planning strategy and tactics.  Problem solving and root cause identification skills.  Advanced computer skills and proficiency in MS Project, MS Word, Excel, PowerPoint, and Outlook.  

Preferred Experience

Five years program management experience.  Healthcare insurance industry experience.  Experience in large, multi-year technology solution implementations.

 

Assignment Length

This assignment will begin as soon as possible and run for approximately two years.

 

THE UCARE DIFFERENCE

UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

 

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

 

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.
www.ucare.org/careers/
EOE/AA