Pro Staff

Customer Service Representative

Employer
Location
LAKEVILLE, MN
Posted
Oct 12, 2017
Closes
Jan 03, 2018
Ref
303365_1
Contact
Pro Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
A company in Lakeville is looking for a Customer Service Representative to take incoming calls and build sales! This is a Direct Hire opportunity! The hours for this role range between 7am and 6pm depending on busy seasons, shifts and overtime requirements! The pay rate range starts between $17 per hour and $20+ per hour depending on experience! 

In this role, the Customer Service Representative will be: 
- Taking incoming approximately 100 incoming calls per day 
- Utilize sales techniques to increase sales and build orders
- Demonstrating strong product knowledge to recommend additional products and provide helpful advice
- Negotiate prices based on purchase quantity and promotional sales

Qualified Candidates Will: 
- Have strong phone presence 
-  Have an outgoing personality
- Have basic keyboarding and software
-  Be flexible regarding shifts and scheduling 
-  Provide excellent customer service  
- Want to stay long term - several years! 

Helpful Skills: 
- Call center experience
- Experience with the  home improvement industry (building materials, terminology, tools) 

The interview and screening process for this position can take 1-3 weeks in total. Qualified candidates will be patient and not in dire need to start ASAP! 

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