Pro Staff

Customer Support Representative

Employer
Location
Maple Grove, MN
Posted
Oct 19, 2017
Closes
Jan 03, 2018
Ref
304400_1
Contact
Pro Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Pro Staff has teamed with a leading medical company in the Plymouth/Maple Grove area to recruit talented individuals for their Data Entry/Customer Service team! This position is responsible for providing a customer end to end support throughout the order management process for all products. As a Customer Support Representative you will serve as the single point of contact for company sales representatives and assist with various needs. In this role you will complete functions associated with the receipt, entering, and editing customers’ purchase orders and requests for material returns. If you are an individual that enjoys providing support and contributing to a growing team and company this is the position for you!

Pay Rate: $15.00/hour - $18.00/hour depending on experience

Job Duties: 
  • Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order
  • Maintain compliance to new and existing regulations
  • Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate 
  • Manage disputes, resolutions, and follow up
  • Manage, record, and follow up on return material requests and customer concerns according to company policies
  • Answer product related questions and transfer calls to the appropriate department
  • Responsible for supporting company sales representatives with capital order processing, new product launches, sample requests, and customer dispute resolutions
  • Manage capital orders through multiple steps including Credit approvals, Program approvals, special requests, and delivery
  • Manage standing order requests, processing, changes, communications, and deliveries
  • Work with the team to maximize revenue by providing superior customer satisfaction
  • Ensure corporate and departmental objectives are met timely and accurate
  • Respond to Voice of the Customer measurements and take action to improve

Requirements
  • High school diploma or G.E.D.
  • 1-3 years customer service experience, account management experience, or experience in medical/manufacturing company
  • Ability to sit for extended periods of time
  • Proficient in Microsoft Office 
  • Comfortable working on a computer
  • Ability to work on a multi-line phone system


Preferred, but Not Required:
  • 4 year degree in related field

Interested applicants should apply online now or contact our office for more information on the position, please call us at 763-248-7192 referencing Job ID 304400!

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