Team Lead FPDR Disputes

Brooklyn Park, Minnesota, United States
Oct 25, 2017
Dec 09, 2017
Employment Status
Full Time
JOIN US AS A TEAM LEAD, FINANCIAL SERVICES - DISPUTE RESOLUTIONSimilar Industry Titles and Key Words: Call Center SupervisorUse your skills, experience and talents to be a part of an exciting, engaged and passionate team! We strive to be a great place to work, advocating for our guests while ensuring we are compliant with industry regulations. We are a critical team within the Financial Services teams at Target, and we love what we do! PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Lead and motivate a group of more than 15 team members toward the achievement of established quality, productivity, and service level goals.
  • Support a team which will be the first point of contact for incoming cardholder calls, ensuring team members follow critical procedures while delivering a great guest experience.
  • Provide regular feedback focused on recognition for strong performance as well as recommendations for improvement to ensure maximum effectiveness. Hold accountable when performance is not meeting expectations.
  • Encourage and support career growth and development of team members.
  • Initiate and lead strategic initiatives aimed at improving overall effectiveness and performance of the Disputes team.
  • Collaborate with peers and other leaders to drive results and improvements across the team.
  • Develop a thorough understanding of MasterCard processes, credit industry regulations, and internal policies and procedures as related to transaction and payment disputes.
  • 4 year degree or equivalent experience
  • Proven leadership skills and ability to develop, manage, and motivate your team in a fast-paced environment
  • Ability to strategize and solve problems while working with ambiguity
  • Excellent communication, interpersonal and organizational skills
  • Strong passion for delivering a great guest experience with every interaction
  • Ability to work M-F 1:30pm - 10:00pm with some weekend or holidays based on business need.
  • 2 + years of previous supervisory or leadership experience
  • TSYS experience
  • Bankcard, Disputes, or Fraud experience.
  • Service Center Experience