Walser Automotive Group

Sales Phone Specialist

Location
Edina, MN
Posted
Nov 03, 2017
Closes
Feb 18, 2018
Ref
2017-1902_1
Contact
Walser Automotive Group
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Responsibilities:

As a Phone Sales Specialist you will interact with hundreds of customers that begin as internet leads or phone calls and will assist customers in beginning their vehicle selection process. You will answer questions and inquiries from customers on vehicles & inventory and set them up with test drives and appointments in the dealerships with Customer Specialists to continue their Walser Experience.

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership if needed
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions — keeping positive relationships with teammates, WBC Manager, sales teams and dealership management
  • Utilize CRM tracking system daily

Employee Benefits Include:

  • Career Growth — Internal Advancement Opportunities
  • Continuous Training Opportunities
  • Employee Discounts on New/Used Vehicles, Service, and Parts
  • Employee Referral Bonus Program
  • Healthcare Benefits, 401k, Disability, Life Insurance, PTO, and Volunteer Opportunities
  • Tuition Reimbursement

Core Values

Do the Right Thing • Lead by Example • Display Positive Energy • Be Open Minded


Qualifications:

  • Previous experience working in a fast paced, demanding environment
  • Ability to follow procedures and use provided scripts
  • High level multi-tasking abilities
  • Strong attention to detail
  • Good problem solving skills
  • Must have strong computer skills

Walser Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Walser Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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