Manager, Stores Transportation Support (STS) - Overnight Hours

Brooklyn Park, Minnesota, United States
Nov 04, 2017
Jan 19, 2018
Employment Status
Full Time

Manager STS


Provides day-to-day leadership for a team of 10-18 team members and creates an environment that focuses on a Target brand guest experience by meeting or exceeding performance metrics. Additional responsibilities include: identifying business opportunities, leading department initiatives, influencing sr. leadership across FRS, sustaining a culture that is Fast, Fun, and Friendly, ensuring a great work environment, promoting two-way communication, and driving skill development.



  • Use leadership tools to seek out feedback (Leadership Status Forms, GAPS, Leadership Expectations assessment)
  • Gain an in depth understanding of departmental goals and objectives
  • Participates in developmental activities and shares progress with direct reports, peers, and leaders
  • Establish mentors and partner relationships
  • Pursues challenging assignments for personal growth

Manage Performance:

  • Organize, coordinate and manage resources, time and people to achieve key goals and objectives
  • Hire, develop and promote team members through timely completion of performance reviews
  • Provide regular, one on one and team feedback and suggestions for performance improvements
  • Recognize strong performance and take action when performance is not meeting expectations
  • Share best practices in leadership meetings, statuses and department huddles
  • Integrates and balances big-picture concerns while leading day-to-day activities

Guest Service:

  • Embrace and execute activities that deepen guest relationships by acting upon guest feedback
  • Manage staffing to ensure service levels are achieved, lead quality improvements, and assist team with escalated issues
  • Lead the team to provide a great guest experience through live call listening, side by sides and regular statuses
  • Seeks out new and creative opportunities to improve the guest's experience and overall value of the department

Process Improvements:

  • Seek out critical information needed to understand opportunities within the department
  • Participate in projects and initiate partnerships to gain perspective and alternative points of view
  • Address critical issues and ensure that defined processes and best practices are adopted
  • Use experience to drive resolution despite ambiguity or uncertainty
  • Utilize Six Sigma and other project techniques to gather and analyze the most critical information needed to understand opportunities and implement change
  • Use experience and industry knowledge to drive resolution despite ambiguity or uncertainty
  • Lead projects and leverage cross-departmental connections to gain perspective and alternative points of view
  • Consider costs and benefits when proposing innovations


  • Develop, initiate and support team member recognition to create a Fast, Fun, and Friendly environment
  • Provide appropriate reward/recognition to drive results


  • Address difficult issues by providing clear and candid feedback
  • Effectively deliver information through formal and informal channels
  • Build relationships with partners and key stakeholders
  • Collaborates with other leaders to run/oversee day to day operations
  • Leverage relationships with partners and key stakeholders to gain buy-in and make decisions

Department Specific:

  • Handles escalated store's transportation issues with urgency from Stores, Field, Distribution Centers, and HQ teams
  • STS technical expertise to guide root cause resolution for complex issues



  • 4-year college degree or equivalent experience
  • 2-4 years of experience
  • Leadership, communication and decision-making skills
  • Analytical and strategic thinking skills
  • Organizational and multi-tasking skills
  • Ability to adapt quickly to change
  • Ability to flex schedule and meet the needs of the business
  • Proficient in Microsoft Excel and Word
  • Must be flexible with scheduling availability


  • Prior experience leading teams
  • Six Sigma experience/certification

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