Humera - Administrative and Professional Staffing

Operations Associate

7 days left

Location
Hopkins, MN, United States
Salary
Contact For Rate
Posted
Nov 17, 2017
Closes
Dec 01, 2017
Job Type
Employee
Employment Status
Full Time
    Humera is seeking an Operations Associate for our client located in Hopkins, MN. This client is an international producer and marketer of food, agricultural, financial and industrial products and services. Founded in 1865, the privately held company employs 142,000 people in 66 countries. Our client helps customers succeed through collaboration and innovation, and is committed to applying its global knowledge and experience to help meet economic, environmental and social challenges wherever it does business.
    Duties:
    GTM Support and Order Fulfillment
    • Provide assistance to global sales team to prepare proposals, audit pricing, and process new orders including monitoring daily cash receipts to ensure payment terms are met
    • Follow up on marketing activities with direct customer contact
    • Other responsibilities may be assigned from time to time
    • Create/revise and distribute license files to fill new orders, upgrades, or demo requests
    • Delete activations
    • Ensure licenses are issued in a secure manner to protect organization's IP
    • Maintain customer's website access
    • Update CRM as needed when distributing licenses
    • Monitor license time bombs and work with customers to get them updated license(s)
    • Conduct routine meetings with each sales team, direct or indirect, to ensure that their needs are being met
    • Results of such meetings are to be summarized and shared with supervisor on a quarterly basis
    • Order software from third party suppliers (Microsoft, eOne, etc.) to fill new orders and software enhancement renewals
    Recurring Revenue Renewals
    • Compare repeat orders to license files to ensure accuracy in billing, work with Account Executives and Resellers to answer questions and provide information to assist with renewal process
    • Update contracts in CRM, monitor daily cash receipts and update contracts when paid
    • Update and deliver license file(s) if needed when contract is renewed
    • In addition, update the FMS website so customers on SEP contracts can download software updates.

    Requirements:
    • 2 year degree in business related field or 2 years related experience
    • 1-2 years of admin or sales support experience
    Preferred:
    • Excellent verbal and written communication skills
    • MS Office suite (Word, PowerPoint, Excel, Access) and internet browser proficiency
    • Excellent customer service skills
    • Detail oriented

    Schedule:
    • 8:30 am -5:00 pm
    • No weekends
    • No OT

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