Humera - Administrative and Professional Staffing

Customer Service Representative Billingual

Minneapolis, MN, United States
Contact For Rate
Nov 27, 2017
Feb 27, 2018
Job Type
Employment Status
Full Time
Humera has a Customer Service Representative position available with our client in Minneapolis. Our client is a recognized system of primary care clinics located throughout the twin cities. The candidate in this position will provide excellent customer service to ensure patients receive the best healthcare experience possible.
This is a long-term, contract opportunity!

  • Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation and then suggests appropriate referrals
  • Answers the Patient Access Services telephone lines for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages
  • Schedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goals
  • Confirms patient appointments and gives appropriate instructions by telephone or by mailing each patient a letter providing information about the test(s) and any necessary preparation, if scheduled appointment is more than three (3) days out
  • Completes multiple types of outpatient registrations in a professional, accurate, customer-oriented and timely manner
  • Maintains forms in all printers at all times, which may require lifting or carrying cases of forms
  • Works with individual physician offices and their office managers/supervisors to obtain correct information for scheduling appointments
  • Obtains information about patient's health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification card
  • Secures payment for services, contracts for payment, as well as refers patients for financial counseling or collections of account balances
  • Calculates patient liabilities and works with patients to set-up payment plans or secure other means of payment prior to scheduling. Assists patients and their families with billing and payment plans, and pre-payment service collections in order to increase cash flow
  • Utilizes Search America and US Bank Navigation databases for eligibility verification, pre-authorizations, quotes for services and to review/update accounts
  • Collects co-payments and/or pre-payments from patients at time of appointment scheduling
  • Performs other duties as assigned, but only after appropriate training

  • Experience with call handling skills
  • Call center experience and/or experience working in a medical setting
  • Prior Epic knowledge is preferred
  • Call center experience and/or experience working in a medical setting.
  • Prior Epic knowledge is preferred.
  • Critical thinking skills
  • Strong listening skills
  • Knowledge of insurance
  • Able to multi task
  • Strong computer and navigation skills
  • Punctual
  • Strong customer service skills

8 Hour AM Shift

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