Manager, Operations and Technical Support
Manager, Operations and Technical Support
Posted Date 6 months ago(10/2/2017 10:01 PM)
Number of Openings 1
Closing Date Open Until Filled
Type of Search Staff
Who May Apply This position is open to all qualified applicants.
Position Number 300607
Department/Unit School of Engineering
FLSA Status Exempt/Salaried
Employment Type Full-Time Staff
Assigned Months per Year 12
Benefits Eligible Yes
Special Instructions Applicants will be asked to upload a resume to their profile and copy/paste a cover letter into the application.
The University of St. Thomas invites qualified candidates to apply for a Manager, Operations and Technical Support position within the School of Engineering.
The Manager of Operations and Technical Support plans, develops, and administers computing resources and infrastructure for various academic departments. The manager leads a team of Computer System Administrators (CSAs) who act as technical support liaisons to assigned academic departments, which include: Engineering, Computer & Information Sciences, and Graduate Programs in Software. Together, the Manager of Operations and Technical Support and the CSAs ensure that our students, faculty, and staff have access to the computing resources they need.
1. Supervises a team of Computer System Administrators who serve as technical support liaisons to assigned academic departments. The manager is responsible for assigning tasks, administering staff performance reviews, and identifying work goals, department projects, and training opportunities for the team. The manager is responsible for setting priorities and allocating resources where needed. Serves as a back-up to other team members as needed. Resolves problems and expedites projects and tasks as needed.
2. Acquire software, hardware, and other equipment. Coordinate acquisitions with ITS, where feasible. Work with ITS and software vendors and manufacturers to secure special pricing and grants when possible. Work with ITS to renews maintenance contracts. Track, balance, and manage the department equipment and software budget. Maintain records of equipment allocations, IP allocations, software holdings, software deployments and classgrids.
3. Recruit, hire and co-supervise student employees. Mentor, train, assign duties and projects, and approve timesheets.
4. Work with the Physical Plant on room repairs and furniture acquisitions. Plan for new or remodeled computing facilities and coordinates remodeling projects for the departments.
5. Serves as primary CSA for a few computer classrooms, ie:
a. NEEDS & RESOURCES: Provide technical support to students, faculty, and staff. Also support other departments that use the classrooms you support. Work with faculty and staff to assess course needs and concerns. Months in advance of each semester, create and publish a master list of what is needed and where. Work with the department and ITS to obtain required software licenses and hardware. Handle computer replacements each summer. Provide, configure and support resources to capture and broadcast lectures.
b. WINDOWS SUPPORT: Design, deploy, test, administer and support computing resources and infrastructure for classrooms you support. Work as part of a team, using shared procedures and methods to keep department computing resources running smoothly. Use MDT to create master Windows 10 system images. Document the settings and steps. Configure network settings, environment variables, and other registry settings. Deploy updated images to department computer classrooms prior to the start of Fall Semester, and more often when needed. Use tools such as EMCO to update software as needed. Patch and update as needed. Troubleshoot and resolve any issues. Work with ITS, vendors, carpenters, electricians, as needed.
c. SERVERS and VIRTUAL MACHINES: Setup, configure and maintain Hyper-V servers, Linux Servers, and other Windows servers. Assist faculty with setting up and support special purpose servers, such as our Big Data (Hadoop) clusters, Matlab research servers, and more. Setup new computing resources. Create and deploy virtual machines for various classes. Patch and update as needed.
d. LABS and CLASSROOMS: Monitor labs, classrooms, and computing resources on a regular basis. Troubleshoot and fix software, hardware, and network problems in labs and classrooms. Keep software and systems up to date and patched. Works with vendors on warranty and repair issues. Become familiar with and support specialized software used by the departments you support. e.g.: Matlab, LabVIEW, Oracle, SQL Server, SolidWorks, AutoCAD, ANSYS, C, JAVA, Python, et cetera.
e. DISASTER RECOVERY: Plan for disaster recovery. Backup and document system images.
6. Take on special projects for the department as required. Remain current with technical trends. Research relevant technologies and software. Typical projects include: Help implement ITS initiatives which impact our departments, programming, assist with a class, help setup and staff special events, new student orientation, info sessions, reserve / schedule rooms, proctor exams, assist with office and lab moves, plan new computer labs, help the department become familiar with new software and tools, et cetera.
7. Other duties as assigned.
This is a full-time, benefits eligible position. The University of St. Thomas offers a competitive and comprehensive benefits program, which includes medical, dental, vision, life, long-term care, legal, and disability insurance coverages. Offerings also include retirement plans, flexible spending accounts, a health savings account, and an employee assistance program. The University provides tuition remission to its employees, spouses, and dependents. In addition, the University values a healthy work/life balance and has generous provisions for paid time off.
The position requires an extensive knowledge of software and operating systems, strong analytical / problem solving skills, strong communication skills, and the ability to plan, develop and administer complex computing resources.
Requires the equivalent* of a Bachelor's degree in Computer Science, at least 5 years of professional experience, to include supervision of employees, deploying Windows 10 software using tools such as Windows MDT, server administration, experience with scripting tools such as PowerShell, and experience setting up Hyper-V servers and virtual machines.
*A combination of education and work experience may be substituted for degree. Experience working with faculty and students preferred.
The ideal candidate will have a broad background and set of skills, including:
- Proficient at deploying and supporting Windows 10 and other software, using tools such as MDT.
- Proficient in the use and administration of Windows Server and Windows 10.
- Solid understanding of network technologies (TCP/IP, LAN protocols and topologies).
- Solid software, hardware and network troubleshooting skills.
- Strong critical thinking and analysis skills. Excellent problem solving skills.
- Strong organizational skills. Proven ability to assess, plan, develop, administer and support the computing needs of a large department. The ability to work with end users to develop custom solutions to their issues.
- The ability to prioritize and multi-task. Proven ability to complete tasks with high attention to detail. Able to work independently and take initiative in providing assistance and solving problems. Able to work without close supervision.
- Strong communication skills and the ability to work in a team environment.
- Ability to work with diverse groups, translating their requests into technical support. Able to prepare clear and concise documentation, training material, user instructions, et cetera. Team player.
- Proficient with PowerShell, or other scripting tools.
- Proficiency with Mac OS and Linux would be a major plus.
- Willingness to plan, learn and do what is necessary, to insure that computing resources are available where they are needed and when they are needed.
- Familiar with the software used by the assigned department(s) (e.g.: ANYSYS and Solidworks for ENGR, Oracle and Hadoop for GPS, Java, C and Statistics for CISC, etc.)
We will consider training an applicant who meets most, but not all of the above.
Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. The successful candidate will possess a commitment to the ideals of this mission statement.
In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires successful completion of a background screening.
The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website. If you are viewing this posting from a site other than "Jobs at St. Thomas", the University assumes no responsibility for the accuracy of information.
The University of St. Thomas is an Equal Opportunity Employer
SPECIAL INSTRUCTIONS FOR CANDIDATES
Applicants will be asked to upload a resume to their profile and copy/paste a cover letter into the application.