Customer Service Representative

3 days left

Location
Hibbing, Minnesota
Posted
Nov 17, 2017
Closes
Dec 17, 2017
Job Type
Employee
Employment Status
Full Time

Essential Job Functions:

  • Ensure customer receives proper product quotations and correct product.
  • Respond to customer needs in a timely, respectful, and diligent manner.
  • Report and help resolve any customer complaints.
  • Maintain all required records clearly, accurately and completely.
  • Follow all department procedures and instructions set forth by the customer service manager.
  • Follow all corporate policies and procedures.
  • Communicates with other departments as required.
  • Perform work in a safe manner and follow all safety guidelines/procedures.
  • Domestic and International travel required and could include weekend travel depending upon the particular project.
  • Other related duties as assigned and deemed necessary by Supervisor. 

Knowledge, Skills and Abilities Required for Entry Level: ­

  • Communicate effectively, in English, by both verbal and written means.
  • Comfortable with computers and must have the skills to prepare a wide variety of reports and documentation using Microsoft Office Products.
  • Ability to read blue prints and understand technical writing.
  • Work effectively with fellow employees, independently, under pressure, and with accuracy.
  • Establish priorities and complete assignments efficiently with excellent attention to detail.
  • Dependability under both supervised and unsupervised conditions.
  • Organized, thorough and detail orientated.
  • Must be able to sit for long periods of time.
  • Ability to pass a pre-employment physical, drug and background test.

Minimum Qualifications for Application: 
2 year Associate’s Degree or 4-6 years experience in an industrial customer service atmosphere, or prior L&M experience. 

Preferred Qualifications: 
Knowledge of Epicor, Ultimate software or similar ERP system. 
Experience in Lean Manufacturing.

QUALIFICATIONS

SKILLS
Required
Domestic and International Travel-
Novice
Micro-Soft Office Suite- Novice
Blue Print Reading- Some Knowledge

Preferred
Organizing Tasks
- Novice
Navigating Company ERP System- Novice
Customer Service- Advanced
Communicating With People- Intermediate

BEHAVIORS
Preferred
Dedicated:
 Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group

EDUCATION
Required
Associates or better in Mechanical Systems or related field.

EXPERIENCE
Required
4-6 years:
 Industrial or heavy equipment Customer Service Experience

LICENSES & CERTIFICATIONS
Required
Driver's License

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