Customer Service Representative

Location
Hibbing, MN
Posted
Nov 17, 2017
Closes
Feb 28, 2018
Ref
8d6bc955be0e
Contact
L&M Radiator
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Job Details Description

Essential Job Functions:

  • Ensure customer receives proper product quotations and correct product.
  • Respond to customer needs in a timely, respectful, and diligent manner.
  • Report and help resolve any customer complaints.
  • Maintain all required records clearly, accurately and completely.
  • Follow all department procedures and instructions set forth by the customer service manager.
  • Follow all corporate policies and procedures.
  • Communicates with other departments as required.
  • Perform work in a safe manner and follow all safety guidelines/procedures.
  • Domestic and International travel required and could include weekend travel depending upon the particular project.
  • Other related duties as assigned and deemed necessary by Supervisor. 


Knowledge, Skills and Abilities Required for Entry Level: ­

  • Communicate effectively, in English, by both verbal and written means.
  • Comfortable with computers and must have the skills to prepare a wide variety of reports and documentation using Microsoft Office Products.
  • Ability to read blue prints and understand technical writing.
  • Work effectively with fellow employees, independently, under pressure, and with accuracy.
  • Establish priorities and complete assignments efficiently with excellent attention to detail.
  • Dependability under both supervised and unsupervised conditions.
  • Organized, thorough and detail orientated.
  • Must be able to sit for long periods of time.
  • Ability to pass a pre-employment physical, drug and background test.


Minimum Qualifications for Application:
2 year Associate’s Degree or 4-6 years experience in an industrial customer service atmosphere, or prior L&M experience.

Preferred Qualifications:
Knowledge of Epicor, Ultimate software or similar ERP system.
Experience in Lean Manufacturing.