Walser Automotive Group

Service Inbound Phone Specialist

Location
Edina, MN
Posted
Nov 30, 2017
Closes
Feb 18, 2018
Ref
160911
Contact
Walser Automotive Group
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

Real People Real Values Real Careers


Service Inbound Phone Specialist

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don’t follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That’s because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time—that’s what drives us. That’s the Walser Way.

A Service Inbound Phone Specialist acts as the virtual service department by assisting customers with scheduling their vehicle repair and maintenance needs over the phone, via email & live chat. You will provide a high level of customer service by actively listening to customers, addressing their needs, and directing specific requests appropriately. Walser knows that providing a dynamic customer experience starts from within, which is why we actively train, mentor, and invest in every one of Walser’s 1,800 employees from day one. Walser is a talent-producing leader in the automotive industry, and this is your first step in joining a hands-on, dynamic, and growing management training program. Through this training you will be introduced to our customer centric service processes & leading-edge technologies. If you are outgoing, motivated and focused on guest experience, join our team and jump on the Walser Service career path.

 

Responsibilities:

  • Respond quickly to customer phone calls, internet leads, and live chat inquiries
  • Provide a process that is fast, fair and easy for customers, which ensures a positive experience
  • Update customer & vehicle information inside designated software program
  • Make outbound calls to Walser customers about order arrivals, warranty coverages, open safety recalls, etc.
Skills, Experience and Education Qualifications:

  • Previous experience working in a fast paced, demanding environment
  • Ability to follow procedures and use provided scripts
  • High level multi-tasking abilities
  • Strong attention to detail
  • Good problem solving skills
  • Strong computer skills
  • Individually Driven and Team Oriented
  • Positive attitude and desire to grow within the company

 

We are proud to operate under a set of values that support our employees and the communities we serve.

Core Values

Do the Right Thing * Lead by Example * Display Positive Energy * Be Open minded

 

Walser Automotive Group is an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package including employee discounts. Walser provides transfer, promotional and career growth opportunities.

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