Walser Automotive Group

Customer Service Representative

White Bear Lake, MN
Dec 06, 2017
Feb 18, 2018
Walser Automotive Group
Customer Service
Job Type
Employment Status
Full Time

Choice Auto Rental is owned and operated by the Walser Automotive Group.

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don’t follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That’s because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time—that’s what drives us. That’s the Walser Way.

Job duties will include but not limited to:

  • Assist in the training and development of all branch locations’ employees, including ancillary products, insurance replacement and retail business

  • Identify and suggest improvements with branch consistencies

  • Proficient knowledge of all electronic processes including insurance authorizations, extensions, reservations, closing of contracts and bill-outs

  • Float between branches to give support where needed

  • Assist Branch Managers with accounts receivable, vehicle maintenance and other tasks

  • Accurate entry of rental contract information

  • Ensure a positive customer experience by effective management of rental process to include qualifying the renter, accurately completing contracts and ensuring a positive experience from beginning to end

  • Drive rental vehicles to our customers, collision centers, and insurance companies

  • Provide customers with expert advice on equipment selection, operation and maintenance

  • Answer customer calls and concerns

  • Provide assistance to customers with efficient and professional etiquette

  • Communicate all relevant customer feedback to Branch Manager in order to facilitate on-going changes in our service and prices to drive continuous improvement for our business

  • Support and service accounts (body shops, dealerships, etc.) by delivering cars and positively representing the company to customers of the accounts

  • Clean and service vehicles to current quality standards to ensure high levels of customer satisfaction

  • Protect company assets by adhering to company policies and procedures

  • Work with a positive attitude to enhance company’s market presence and interoffice atmosphere

  • Effectively manage time to assure all company goals and rental deliveries are completed on time

  • Assist in meeting/exceeding ancillary goals

  • Embrace and exhibit CORE values

  • All other duties, tasks and/or projects as assigned

Minimum Requirements:

  • Previous customer service experience very helpful

  • Proven time management skills: the ability to organize and manage multiple priorities

  • Proficient computer skills

  • Positive and energetic personality

  • Ability to solve practical problems and deal with a variety of concrete variables

  • Excellent interpersonal and communication skills

  • Excellent attention to detail

  • High performance teams and a strong team player

  • Ability to follow directions and read road maps

  • Must have a valid driver’s license with an acceptable driving record

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