Customer Service Representative

Location
Brooklyn Park, MN
Posted
Dec 07, 2017
Closes
Jan 06, 2018
Job Type
Employee
Employment Status
Full Time

JOB OVERVIEW:

This position is will provide excellent service and support to our customers throughout the order process.  The CSR will serve as the single point of contact for Engage Technologies sales representatives and distributors for all of our products.

KEY RESPONSIBILITIES:

  • Serve as the single point of contact for customers and sales personnel providing excellent customer service.
  • Processing of daily orders accurately
  • Processing of credit memos
  • Provide pricing, product and services information to customers
  • Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner
  • Work closely with accounting for new account set up and collections
  • Other duties as assigned

QUALIFICATIONS:

Minimum Requirements:

  • High school diploma or G.E.D.
  • 2-3 years’ previous experience working in customer service is required. 
  • Excellent written and verbal communication skills.
  • Ability to assess and solve problems.
  • Organized with a strong attention to detail.
  • Ability to work independently or as a team.
  • Able to deliver excellent customer service, externally and internally.
  • Proficient with Microsoft Office products.
  • Ability to operate general office equipment such as telephone, copier, fax, computer, etc.

WORKING CONDITIONS:

  • Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
  • Required to exert physical effort in handling objects less than 30 pounds.

Please submit resume to lkowalski@engagetechnologies.net  

COMPANY OVERVIEW:

Located in Brooklyn Park, Mn, Engage Technologies Corporation is the parent company of Squid Ink, Eastey, AFM, and Cogent Technologies. Squid Ink is a manufacturer of coding and marking systems and fluids for product identification and traceability. Eastey is a leading manufacturer of heavy-duty shrink packaging equipment and automated case sealing systems for packaging applications. American Film & Machinery is a leading manufacturer and supplier of heavy-duty shrink sleeve labeling equipment, shrink tunnels, and shrink sleeve consumables. Cogent Technologies manufactures infrared drying systems used to dry ink in the industrial and graphics industries.

Equal Employment Opportunity Statement:  Engage Technologies is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

 

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