Walser Automotive Group

Front Desk Coordinator

Location
Bloomington, MN
Posted
Dec 07, 2017
Closes
Feb 18, 2018
Ref
162944
Contact
Walser Automotive Group
Job Type
Employee
Employment Status
Full Time

Front Desk Coordinator

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don’t follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas.  Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That’s because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time—that’s what drives us. That’s the Walser Way.

Schedule: Part-Time hours, Tuesdays and Thursdays 4:30-close, occasional Saturdays

Pay: $12.00-15.00/hr

Responsibilities

  • Calculate the customer’s bill using the dealership’s computer system

  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket

  • Make change accurately and issue receipts to customers

  • Answer phones and direct consumer to the proper department and follow up in a timely manner

  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

  • Operate switchboard telephone system

  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold

  • Assist the managers with various clerical duties as needed

  • Be friendly, professional, courteous and efficient when working with all customers and employees

  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

  • Experience with Microsoft Office suite is a plus

  • Available to work flexible hours on weeknights & weekends

  • Ability to communicate customers' interests needs and requests to management and sales personnel

  • Professional personal appearance

  • Clean driving record
Core Values

Do the Right Thing • Lead by Example • Display Positive Energy • Be Open Minded

Walser Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Walser Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.