Humera - Administrative and Professional Staffing

Help Desk Level 1

Location
Minnetonka, MN, United States
Salary
Contact For Rate
Posted
Dec 11, 2017
Closes
Dec 21, 2017
Job Type
Employee
Employment Status
Full Time
Binesta is hiring for a Help Desk Level I employee at a medical technologies company in Minnetonka,MN. Our client is committed to innovating for life by pushing the boundaries of medical technology and changing the way the world treats chronic disease.

This is a long-term, W2 contract assignment.
Duties:
  • Answer calls arriving at the Support Center
  • Accurately identify, prioritize and log the service requests within the established standards
  • Diagnose problems by asking accurate, concise questions in a professional and timely manner
  • Accurately prioritize, categorize and log calls, reset network passwords
  • Resolve print queue problems
  • Manage crisis escalation and transfer calls to other support group as appropriate
  • Assist in projects as needed

Requirements:
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs
  • Excellent customer service, interpersonal, organizational and communication skills
  • Ability to work in a fast paced changing environment
  • Understanding of Windows based applications
  • Familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking
  • Ability to recognize priority issues and escalate accordingly
  • Ability to translate technical terms into non-technical language
  • Understanding of computer terms and acronyms
  • Ability to learn new processes and procedures
Education
  • Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.

Schedule:
    Monday - Friday 7:00 am to 4:00 pm

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