Salonspa Manager

Location
Eden Prairie, Prairie Center Village, Excelsior, and Minneapolis
Posted
Dec 15, 2017
Closes
Jan 14, 2018
Employment Status
Full Time

Title: Salonspa Manager

Reports to: President

Primary Objective: To lead and manage all employees to be meeting and exceeding Sanctuary SalonSpa business building benchmarks through excellent customer service

Responsibilities

  • Lead by example by maintaining high standards of customer service, productivity, guest retention.
  • Achieve service and retail goals
  • Work the floor/front line at the desk 16 plus hours per week
  • Coach in the moment on our company benchmarks
  • Support Guest Service Managers on coaching opportunities for the Guest Service Team
  • Serve as a Concierge for all guests
  • Support Spa/Hair team on coaching in the moment and help both areas build their business
  • Plan appropriate teaching sessions for any department on product knowledge, technical skills and customer service skills
  • Track, measure and report benchmarks and incentive results to President
  • Plan and facilitate all team meetings while incorporating the help of all directors and managers
  • Attend all in house education classes to support each department
  • Responsible for handling all Quality Assurance issues in an appropriate and timely manner
  • Meet with President weekly to report progress on achieving company sales goals and benchmarks
  • Responsible for all departments and participating in budget/payroll responsibilities
  • Coach all employees in execution and achievement of established goals
  • Ensure service provider schedules are maximized at all times
  • Responsible for First Time Call Backs
  • Responsible for upholding cleanliness of the salon/spa
  • Responsible for retail merchandising and displays along with educating on the marketing collateral
  • Ability to work a flexible schedule with a variety of shifts for example opening, closing, weekends, holidays also responsible for filling in when someone is absent

Education: Licensed professional or equivalent experience, college degree preferred

Experience:

3 plus years management experience in the salon industry. Strong communication skills, ability to manage multiple departments to achieve established goals. Ability to multitask. Strong leadership and coaching skills. Must have strong organizational and time management skills and the ability to manage and direct all different personalities.

Location: Sanctuary Salonspa

Hours: Full time

Contact: Tamara Henschel

Phone: 952-949-1313

If interested, please submit a cover letter and resume to Tamara.

Job Type: Full-time

Required experience:

  • Management: 3 years

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