Sr Project Manager Client Support Center | C05

Brooklyn Park, Minnesota, United States
Dec 17, 2017
Jan 18, 2018
Employment Status
Full Time
Sr Project Manager Client Support Center (43549)Classification: Exempt Date: September 2017About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. As a Sr Project Manager CSC, you will develop and execute complex operational plans, improvement initiatives, and other assigned projects related to Target's Retail Contact Centers that lay the foundation for future growth and impact, driving new projects and process improvements that support new initiatives and company strategies by leading cross-company working teams and influencing change.  Projects include leading the implementation of new partner business projects, process improvements and new contact center strategies, which include managing timelines, facilitating meetings, coordinating communications of the project initiatives, and creating necessary reporting and measurements of project status and success. Job duties may change at any time due to business needs.About you:
  • B.A/B.S degree or equivalent experience
  • 2-4 years of project management
  • 6-8 years of technical business experience and/or contact center experience
  • Demonstrate innovative and creative problem solving skills with strong leadership skills
  • Experienced in collaborating across departments/pyramids/vendor teams and driving results through collaboration
  • Drives for results and manage execution: coordinate, prioritize, establish goals, ensure timelines are being met and use resources
  • Excellent interpersonal and communication skills; tailors message by audience, negotiate consequences, handle crisis, setbacks and conflicts constructively and diplomatically, and provide essential information to the right people at the right time
  • High level of initiative and organization, with the ability to be resilient and adaptable and manage ambiguity, risk, uncertainty and changing directions
  • Works independently with limited direction
  • Strong technical and analytical aptitude